DAWN RAKIEY
Lubbock
Summary
Results-driven Performance Manager with expertise in designing and implementing performance management systems that enhance productivity. Skilled in identifying performance gaps and setting objectives, delivering actionable feedback for continuous improvement. Experienced in establishing evaluation metrics and leading teams to achieve strategic goals, driving operational efficiency and overall performance.
Overview
20
20
years of professional experience
Work History
Practice Performance Manager
PRIVIA HEALTH/ EVOLENT HEALTH
11.2021 - Current
- Served as local expert and resource for Evolent Care Partners' national network, facilitating improved support and knowledge sharing.
- Integrated key ACO priorities into practices, focusing on care management and cost savings initiatives.
- Conducted rapid cycle process improvements, utilizing data insights to guide performance management.
- Coordinated with ACO team members and local medical directors to drive provider improvement initiatives, aligning practices with organizational goals.
- Built relationships with physician practices to enhance engagement and clinical practice.
- Acted as primary operations liaison to practice managers and staff in Texas regional operations team.
- Delivered training and coordinated communication efforts, meetings, and events to enhance local engagement and operational alignment.
- Led transition of innovative ideas from pilot to implementation within ACO and value-based care contracts.
Director, ACO and Clinical Integration Network
UMC HEALTH SYSTEM
Lubbock
06.2019 - 09.2021
- Lead implementation of the CIN and ACO operations and meeting quality and financial targets
- Directed strategic design and ongoing evaluation of population health strategic initiatives, high value networks, and population health data operations, analytics and reporting
- Developed and implemented clinical integration strategies enhancing health outcomes, patient experience, and healthcare value through risk stratification methods, data management and tracking, case management across care continuum, and care models for post-acute facilities.
- Improved MSSP and HEDIS quality metrics across all physician groups, contributing to overall performance enhancement.
- Worked with Executive Leadership to design and implement workflows and care models to support quality and clinical integration
- Negotiated value-based care commercial contracts, prepared final projections and oversaw insurance claims and customized fee schedules
- Collaborated with senior leadership to establish long-term company objectives, aligning strategic initiatives with organizational vision.
- Monitored market conditions and competitor activities to inform business decisions.
- Ensured compliance with all relevant regulations, policies and procedures.
- Implemented new technologies to streamline processes and enhance productivity.
- Represented the organization at industry events, conferences, and public meetings.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Facilitated cross-functional meetings to promote communication and collaboration among teams.
- Directed staff development programs to enhance team skills and leadership capabilities.
- Led strategic planning initiatives to enhance organizational performance and patient care.
COORDINATOR, COMPREHENSIVE JOINT REPLACEMENT AND POST-ACUTE CARE NETWORK
UMC HEALTH SYSTEM
Lubbock
10.2016 - 06.2019
- Lead implementation of the total knee and total hip replacement programs and the geriatric hip fracture program
- Designed post-acute care quality dashboards, KPIs, and quality standards within the post acute care community
- Held monthly meetings with all preferred post acute care facilities, reviewing length of stay, quality metrics, and cost
- Facilitated quarterly meetings with post-acute care facilities in Lubbock and surrounding areas to discuss best practices, analyze quality and financial metrics, and identify strategies for improved performance
- Established hospital-wide preferred post-acute care provider network across skilled nursing facilities, inpatient rehab facilities, and home health companies
- Developed evidence-based, health-literate education materials for all total joint replacement and hip fracture patients
- Ensured implementation and compliance of patient care and safety with regard to CMS standards and guidelines
- Developed bundled payment program efficiencies to enhance operations and manage budget
PHYSICAL THERAPIST
UMC HEALTH SYSTEM
Lubbock
06.2006 - 10.2016
- Evaluated patient conditions and developed personalized treatment plans.
- Administered therapeutic exercises to improve patient mobility and strength.
- Collaborated with healthcare teams to coordinate comprehensive patient care.
- Delivered patient-centered therapy utilizing extensive knowledge of sports injuries, geriatrics, burn/wound care, and general therapy in acute care, home health, and outpatient settings
Education
MASTER OF HEALTHCARE ADMINISTRATION -
TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER
Lubbock, TXMASTER OF PHYSICAL THERAPY -
TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER
Lubbock, TXBACHELOR OF CLINICAL PSYCHOLOGY -
TEXAS TECH UNIVERSITY
Lubbock, TXSkills
- Performance management
- Quality improvement
- Value-based care
- Clinical integration
- Population health
- ACO operations
- Risk adjustment
- Performance analytics
- Operations management
- Process optimization
- Stakeholder collaboration
- Strategic partnerships
- Healthcare compliance
- Performance initiatives
- Staff development
- Relationship building and management
- Negotiation strategies
- Organizational development
- Client relations management
Websites
Publications
Improving Outcomes for All Patients with Total-Joint Arthroplasty: Results From a Quality Improvement Program, Collaborative Case Management, Issue 69, 05/01/19, 2328-448X, P. 21-26
Professional Achievements
- Texas Tech University HSC School of Medicine, Faculty Facilitator, How Has Pre-Operative Patient Education Affected Post-Operative Outcomes
- Healthcare Bundled Payments Summit, Speaker, Methods for Managing a Preferred Post-Acute Care Network
- National Bundled Payments Summit, Speaker, Navigating Today's CJR Bundled Payment Program
- Healthcare Bundled Payments Summit, Speaker, Developing Innovative Bundled Payment Arrangements to Enhance Value Based Strategies to Boost Outcomes, Reduce Costs, and Increase Revenue
- Cerner Health Conference, Speaker, Partnering to Optimize Workflow to Improve CJR Patient Tracking
Timeline
Practice Performance Manager
PRIVIA HEALTH/ EVOLENT HEALTH
11.2021 - Current
Director, ACO and Clinical Integration Network
UMC HEALTH SYSTEM
06.2019 - 09.2021
COORDINATOR, COMPREHENSIVE JOINT REPLACEMENT AND POST-ACUTE CARE NETWORK
UMC HEALTH SYSTEM
10.2016 - 06.2019
PHYSICAL THERAPIST
UMC HEALTH SYSTEM
06.2006 - 10.2016
MASTER OF HEALTHCARE ADMINISTRATION -
TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER
MASTER OF PHYSICAL THERAPY -
TEXAS TECH UNIVERSITY HEALTH SCIENCES CENTER
BACHELOR OF CLINICAL PSYCHOLOGY -
TEXAS TECH UNIVERSITY