Dawn Ramsey
Ceres,CA
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
18
18
years of professional experience
Work History
Sales Account Manager
Recology Organics
06.2021 - 09.2023
- Created proposals for new and repeat customer business transactions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Handled existing client and brought in 2-3 new accounts each month.
- Attended 3-5 industry trade shows to learn about new processes, and meet with potential new clients.
- Built client relationships by acting as liaison between customer service and sales teams
- Analyzed and reported on customer activity, business trends and areas of concern
Sales & Marketing Coordinator
Recology
10.2018 - 06.2021
- Implemented marketing strategies to generate leads and increase sales revenue.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Created and maintained customer databases to facilitate customer segmentation.
- Implemented advertising campaigns and prepared promotional materials.
- Supported sales staff by providing market trends, account analyses and new product information.
- Maintained up-to-date knowledge of products and services offered to customers.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Operations Support Specialist
Recology Blossom Valley Organics
04.2015 - 10.2018
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Collected, arranged, and input information into database system.
- Processed 10-50 invoices per day through JDE PO system.
- Entered time for entire company weekly by 8am,
Sales Coordinator
Recology Blossom Valley Organics
09.2007 - 04.2015
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Maintained long-term relationships with high net-worth clients.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Managed over 50 calls per day, along with 3-5 quotes per day.
Weighmaster
Grover Landscape Services
05.2005 - 09.2007
- Operated scale to weigh materials and vehicles according to policy.
- Maintained scale area to offer clean and presentable work area.
- Assisted with service ticket generation.
- Loaded and unloaded shipments using safe lifting and equipment practices.
- Received incoming shipments and inspected items for specifications compliance.
- Rejected non-conforming shipments and processed paperwork.
- Weighed and measured green waste and wood materials and updated records with collected data.
- Weighed in over 100 trucks per day.
Education
High School Diploma -
Peter Johansen High School
Modesto, CA06.1996
Skills
- Discount Planning
- Product Knowledge
- Product Training and Placement
- Strong Interpersonal Skills
- Account and Territory Management
- Verbal and Written Communication
Timeline
Sales Account Manager
Recology Organics
06.2021 - 09.2023
Sales & Marketing Coordinator
Recology
10.2018 - 06.2021
Operations Support Specialist
Recology Blossom Valley Organics
04.2015 - 10.2018
Sales Coordinator
Recology Blossom Valley Organics
09.2007 - 04.2015
Weighmaster
Grover Landscape Services
05.2005 - 09.2007
High School Diploma -
Peter Johansen High School
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