Dawn Randall
Pittstown,NJ
Summary
Accomplished, highly motivated and experienced professional in large systems integration, collaborative problem-solving, operational efficiencies and project delivery. Skilled in strategic planning and leadership, known for analytical thinking and driving process simplification. Achieved significant milestones in supply chain management and IT solutions.
Overview
1
1
Certification
Work History
Associate Director - Systems Architecture
Verizon - Global Supply Chain & Sustainability
- Led Technical Project Management and Quality Assurance for Inventory Management, Order to Cash, New Product Introduction and Third Party Logistics (3PL) Vendors; extensive partnering with Global Supply Chain, Sourcing & Sustainability, IT, 3PL and solutions providers
- Developed and implemented strategic project end-to-end delivery lifecycle roadmaps for systems integrations between operations and technical teams
- Managed cross-functional teams for multiple large-scale projects to deliver complex integrated solutions that drive process simplification and standardization
- Trained and supervised teams (up to 24 personnel, full time employees and contractors), monitored daily performance to deliver projects successfully, on time and within budget
- Created and presented executive and stakeholder updates, ability to communicate highly complex solutions in an effective manner
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
Manager - Program/Project Management
Verizon - Global Supply Chain, Business Operations
- Partnered with IT (internal and external) to develop and implement technical solutions for new products in inventory and warehouse management systems
- Developed business requirements documents, user stories and test cases, 3PL approaches and partnered with IT on technical specifications for systems integrations (interfaces, middleware, order flows, security, etc.)
- Maintained schedules, identified and addressed problems head-on to implement successful corrective actions to launch new products on time and in alignment with business needs (marketing, sales, transportation, warehouse operations)
- Led executive status and updates at various levels
IT Project Manager
Verizon - IT
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Provided detailed project status updates to stakeholders and executive management.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Led planning and execution of five iconic product launches for IT (annual, planned over 6-9 months) while managing other projects in parallel
Technical Project Manager
Verizon - Supply Chain
- Managed Supply Chain systems integration projects across all phases (requirements, analysis, design, development, testing and implementation)
- Conducted risk analysis and scoping on both internal and external projects (Supply Chain, OEM and 3PL Vendors)
- Supported business case analysis for project investments, reduced project costs with diligent budget management and resource allocation strategies
- Minimized risks through extensive testing in development and production environments while leading cross-functional teams to successfully complete IT projects.
- Resolved issues through root cause analysis, identified corrective actions to minimize and resolves customer impacts
Senior Analyst
Verizon - Supply Chain
- Conducted Sarbanes-Oxley operational audits onsite at 3PL Distribution Centers, analyzed data to identify root causes of problems and recommend corrective actions.
- Developed and implemented standardized processes for distribution center network optimization
- Designed and implemented receiving discrepancy database and vendor reporting (OEM and 3PL)
- Facilitated logistical performance, quarterly vendor reviews
- Led shipping and delivery requirements through vendor onboarding and new product introduction
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Coordinator - Inventory Distribution
Verizon - Inventory & Logistics
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries, approximately 25 per day, and addressing concerns professionally.
Consultant - Communications & Web Development
Verizon - Northeast Area Operations
- Consolidated best practices from five regions into one area (Northeast)
- Developed and implemented operating procedures while complying with financial and operational guidelines
- Standardized 40+ inventory control and quality assurance procedures
- Created and maintained Northeast Area Marketing & Sales Operations website
Education
Marine Academy of Science & Technology
Highlands, NJSkills
- Strategic leadership
- Large systems integration
- Analytical thinking
- Collaborative problem solving
- Vendor management
- System test planning and execution
- Project management
- Key relationship management
Certification
ICAgile Professional
Timeline
ICAgile Professional
Associate Director - Systems Architecture
Verizon - Global Supply Chain & Sustainability
Manager - Program/Project Management
Verizon - Global Supply Chain, Business Operations
IT Project Manager
Verizon - IT
Technical Project Manager
Verizon - Supply Chain
Senior Analyst
Verizon - Supply Chain
Coordinator - Inventory Distribution
Verizon - Inventory & Logistics
Consultant - Communications & Web Development
Verizon - Northeast Area Operations
Marine Academy of Science & Technology
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