Dawn Reed
Spring Hill,TN
Summary
Experienced and success oriented executive assistant with 24 years of high-level executive support. Assertive, energetic, positive and creative professional with a proven history of success. Superior attention to detail and strong organization skills. Excellent communication skills, with a strong ability to build relationships with clients. Capable in scheduling, logistical thinking, and managing communications. Decisive and direct, yet flexible in constantly changing environments and assignments. Well organized and motivated, able to work successfully as a team-player or independently. Strong technical and analytical skills; Microsoft Word, Excel, PowerPoint, Publisher, Outlook, and social media. Results oriented with quantitative and qualitative problem solving as well as prioritization. Enthusiastic, creative and willing to assume increased responsibility. Experienced Office Manager and administration professional with [Number] years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
24
24
years of professional experience
Work History
Office Manager/Executive Assistant
North Highland
Brentwood, TN
01.2012 - Current
- Provide full range of executive support to a Managing Director, four Vice Presidents
- Provide service to four Associate Vice Presidents as needed
- Manage executives’ complex and frequently changing calendars, emails, task lists, and travel arrangements
- Liaison to local office executive team, including assisting with meeting coordination, event planning, and budgeting
- Coordinate and conduct events, requests, projects, and communications plans
- Assist with research and preparation of special projects, proposals, agendas, client workshops
- Review and submit invoices for processing in accounting
- Create and submit expense reports and time entry in Workday
- First Day Expert responsible for onboarding new employees
- Responsible for all local office event planning, including on-site and office meetings, training or workshops, and non-profit events
- Responsibility for keeping policies and standard operating procedures updated in local office employee handbook
- Organize office events, charity work, luncheons, parties, training, happy hours, etc
- Work with building/property manager regarding local office facilities and communicating any issues with all local office employees
- Manage and order inventory of office and break room supplies, keeping on top of technology to insure functionality
- Work with other admins as a resource for firm navigation and guidance for other Administrative Assistants within the firm
- Participate in continued learning provided by the firm, furthering executive assistant and leadership/mentorship skills through the learning lab
- All other general office duties.
Contractor
VACO, LLC
Brentwood, TN
08.2011 - 04.2012
- Managed administrative tasks for two Senior Directors and their departments (125+)
- Managed Senior Directors rigorous schedules daily
- Managed Outlook for Senior Directors, scheduled conference rooms and meetings for employees and consultants
- Reviewed and audited both departments travel expense reports and all invoices received for processing in accounting
- Entered timesheets for payroll processing and tracked employee’s time
- Prepare and submitted IT&S paperwork for new hires for all equipment and badges for entry to appropriate building access, distribution of same
- Updated New Employee Handbook as guidelines changed
- Updated multiple spreadsheets with all new consultant information with pertinent information for each department
- Keep track and update all phone extension lists as well as cell phones for all employees and consultants
- Arrange and schedule prepaid hotel rooms for employees while traveling
- Attend weekly technical operations meetings, keep track of status reports and take notes
- Placed and set up of catering order for on-site training classes
- Order weekly office and kitchen supplies for both departments
- Receipt of all packages, mail and distribution of same to entire department
- Scheduled and shipped multiple overnight packages per day
- Greet vendors and clients upon entering the office
- All other general office duties.
Executive Assistant
Monaco Coach Corporation d/b/a Signature Resorts, Inc./Outdoor Resorts of America, Inc.
Nashville, TN
03.2000 - 10.2010
- Provided direct support for the President, along with supporting the Vice President and Chief Financial Officer
- Developed and implemented successful standard operating procedures
- Managed rigorous corporate travel arrangements
- Answered multiple phone lines and over saw inter-office communication
- Managed all office professional's schedules
- File and retrieve corporate documents, records, and reports
- Prepare responses to correspondence containing routine customer service inquiries
- Preparation and filing of HUD Federal Registration and state registration for Recreational Vehicle real estate sales
- Preparation and submission of President’s expenses for reimbursement
- Review, authorize and submit check requests for payables and construction payables in line with current budget
- Review, register and prepare for attendance in various industry trade shows in the United States
- Coordinate and review all advertising for media publication and website
- Work directly with resort managers assisting them with required operating needs
- Coordinate and help prepare yearly marketing and advertising budget
- Worked Recreational Vehicle trade shows with marketing across the country.
Education
General Diploma -
Huffman High School
05.1984
Skills
- Office Management
- Policy Development
- Expense Reporting
- Compliance Monitoring
- Administrative Support
- Operations Management
- Policy Implementation
- Meeting Planning
- Relationship Building
- Facility Management
- Scheduling and Calendar Management
- Technical Support
- Senior Leadership Support
- Organizational Skills
- Office Administration
- Scheduling
References
Personal references are available upon request
Timeline
Office Manager/Executive Assistant
North Highland
01.2012 - Current
Contractor
VACO, LLC
08.2011 - 04.2012
Executive Assistant
Monaco Coach Corporation d/b/a Signature Resorts, Inc./Outdoor Resorts of America, Inc.
03.2000 - 10.2010
General Diploma -
Huffman High School