Dawn Reppond

• Stayed calm under pressure and successfully dealt with difficult situations.
• Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
• Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
• Fostered culture of continuous improvement, suggesting process enhancements that were implemented clinic-wide.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
• Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
• Handle customer concerns and complaints with empathy and professionalism
• Complete administrative duties accurately and in a timely manner.

Consult with potential clients about their desires and expectations of the photography I will provide

• Work with clients aged infant through adults with professionalism and ease
• Establish a relaxed and trusting relationship with clients
• Provide professional photography session and images that meet or exceed the customers' expectations
• Create original craft projects both from my vision as well as those of the clients
• Market and promote my creations through various outlets including networking and social media.

• Assume a leadership role among the front desk staff
• Assist guests with membership as well as registration for all Parks & Rec activities
• Provide detailed and enticing facility tours to visitors to promote membership growth
• Assist with training and directing of part –time staff
• Work directly with Program Specialist to be fully knowledgeable about each program offered through parks and recreation
• Handle customer concerns and complaints with empathy and professionalism
• Complete administrative duties accurately and in a timely manner.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Communicated information clearly and accurately
• Built rapport with customers through effective and precise communication
• Assist customers with inquiries and provided all pertinent information
• Remain knowledgeable about current classes and other activities offered to relay accurate information to customers.
• Greeted members and guests upon arrival, offered assistance, and answered questions to build rapport and retention.

• Managed day-to-day movie theatre operations
• Responsible for profit attainment, financial and operational planning, payroll and employee performance
• Hired, trained, and supervised a staff of 12 managers and up to 100 employees
• Responsible for ordering and maintaining a profitable inventory
• Interacted with customers to insure 100% satisfaction.
• Conducted regular evaluations of staff performance identifying strengths weaknesses providing feedback professional development opportunities.
• Improved overall theatre performance by implementing effective management techniques and strategies.

• Effectively operated the most successful video store in the district
• Managed day-to-day operations for video rental services
• Personally addressed customer complaints to create satisfaction in service
• Handled budget management functions
• Managed cash flow, prepared bank deposits and handled bookkeeping; authorized payments
• Hired, trained, scheduled and motivated customer service staff
• Interacted with customers and controlled customer service initiatives
• Motivated personnel to perform at top efficiency levels
• Performed effective monthly physical inventory, proving to keep loss at less than 1%.

• Well-developed management skills
• Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives
• Hired, trained, and supervised a staff of 10-25 front line employees
• Directed daily operations of a movie theatre
• Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere.