Dawn Reynolds Smith
Riverview,FL
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various sectors. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
30
30
years of professional experience
Work History
Office Manager/Paralegal
AYN Associates Attorneys-at-Law
06.2020 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Conducted detailed client intakes and entered information into company database.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
Human Resource Administrator
Interactive Health Alliance, LLC
01.2024 - 05.2024
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Collected and summarized data relating to employees' and caregivers' performance, attendance, salaries, credentials, work permits, immigration status, and all other compliance related data.
- Worked with staff to ensure continuous improvement with efficient and effective administration to share and communicate with caregivers for their service to Consumers.
- Ensured that office supplies were replaced on time.
- Updated HR database with new employee information, changes in benefits, and other details.
- Provided administrative support to the Directors of the Agency.
Executive Assistant
Caribbean Maritime University
05.2016 - 05.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Improved office efficiency by implementing new filing systems and document management processes.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Executive Assistant
Jamaica Information Service
06.2011 - 04.2016
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Improved office efficiency by implementing new filing systems and document management processes.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Education
Associate of Arts - Paralegal
Keiser University
Fort Lauderdale, FL02.2020
MBA - Business Administration And Management
University of Phoenix
Phoenix, OR09.2010
Bachelor of Science - Human Services
University of Phoenix
Phoenix, OR09.2009
Skills
- Confidentiality Management
- Office Management
- Organizational Leadership Skills
- Office Administration Proficiency
- Excellent multi-tasking ability
- Time Management
- Data Entry and Analysis
- Effective Communication
- Proofreading and Editing
- Legal Administration and Support
- Event Planning
- Problem-Solving
- Clear oral/written communication
Interests: Reading, Hiking, Yoga, Traveling, Cooking and Mentoring
These interests relax and reset my mind for new challenges.
Timeline
Human Resource Administrator
Interactive Health Alliance, LLC
01.2024 - 05.2024
Office Manager/Paralegal
AYN Associates Attorneys-at-Law
06.2020 - 12.2024
Executive Assistant
Caribbean Maritime University
05.2016 - 05.2020
Executive Assistant
Jamaica Information Service
06.2011 - 04.2016
Associate of Arts - Paralegal
Keiser University
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Human Services
University of Phoenix
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