Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Quote
Timeline
Generic
Dawn Rhoades

Dawn Rhoades

Primm,Nv

Summary

I am a customer service professional who believes in providing excellent service to all my clients to ensure they have a memorable experience that keeps bringing them back.

Overview

19
19
years of professional experience

Work History

Loyalty Center Customer Support

Arizona Charlie's Casino
08.2023 - 12.2023
  • Provide support to guests by answering questions about the program
  • Signing up new quests into the loyalty program using various computer applications and equipment
  • Inform guests of upcoming events and promotions
  • Follow Nevada gaming standards and enforcing casino policy
  • Work with other departments to meet guest's needs
  • Complete daily paperwork and reporting

Cashier

Wal-Mart
10.2022 - 08.2023
  • Greeted customers and answered questions
  • Provided assistance in checking out
  • Recommending products and services provided by the store
  • Directing guests to appropriate departments

Cashier

Cinemark Movie Theater
08.2009 - 09.2010
  • Responsible for organization and cleanliness of box office
  • Sold tickets and enforced rating guidelines for movies
  • Greeting customers and answering questions
  • Provided guidance in relation to movies for younger viewers

Cashier

Kmart
07.2006 - 08.2009
  • Greeted customers and answered questions
  • Provided a quick and satisfying check out experience
  • Responsible for the cleanliness of my work area

Cage Cashier

Affinity Gaming
01 2025 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Ensured accuracy of financial records by meticulously balancing cash drawer at end of each shift.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Prepared detailed reports on daily transactions, assisting in the reconciliation process for accounting purposes.
  • Optimized checkout process to enhance customer satisfaction.
  • Improved workflow processes by sharing best practices with colleagues and implementing suggestions from management when applicable.
  • Increased operational efficiency by keeping an organized work area and managing inventory levels effectively.
  • Secured casino funds not in use after balancing cash drawer.
  • Facilitated smooth and efficient customer experience, managing multiple transactions with ease.
  • Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
  • Enhanced customer trust by accurately handling transactions and resolving discrepancies quickly.
  • Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
  • Processed various cash transactions and answered gaming customer questions.
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Strengthened customer loyalty through friendly and professional service, even during busy periods.
  • Protected customers by following information security procedures and maintaining confidentiality of transactions.

Education

High School -

North Monterey County High School
01.2000

Skills

  • Voucher and chips cashing
  • Currency counting
  • [Type] Software Proficiency
  • PPE Compliance
  • Dependable and Responsible
  • Multitasking Abilities
  • Cultural Awareness
  • Critical Thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Photography

Music

Movies

Console gaming

Traveling

Board games

Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Timeline

Loyalty Center Customer Support

Arizona Charlie's Casino
08.2023 - 12.2023

Cashier

Wal-Mart
10.2022 - 08.2023

Cashier

Cinemark Movie Theater
08.2009 - 09.2010

Cashier

Kmart
07.2006 - 08.2009

Cage Cashier

Affinity Gaming
01 2025 - Current

High School -

North Monterey County High School

Similar Profiles

CREATE PROFILE