Dawn Rhodeman
Wichita,KS
Summary
Results-oriented Field Leader with expertise in managing and mentoring teams to meet operational goals. Strong leadership drives problem-solving and decision-making to enhance team performance. Proven ability to cultivate positive work environments while ensuring compliance with industry standards. Committed to ongoing process improvement and efficiency.
Overview
28
28
years of professional experience
Work History
Field Leader
Chipotle
Wichita, Kansas
05.2021 - Current
- Led a team to ensure efficient food preparation and service standards.
- Trained staff on operational procedures and customer service excellence.
- Coordinated daily inventory management and supply ordering processes.
Brands Area Manager
Kroger
Wichita, Kansas
10.2018 - 05.2021
- Reported to the district manager regarding all store and staff issues.
- Scheduled and led weekly store meetings for all employees.
- Allocated employee tasks to enhance store efficiency.
- Hired, trained, and evaluated personnel in sales.
- Reported to district manager regarding all store and staff issues.
- Assigned employees to specific duties based on store needs and individual strengths to enhance operational efficiency.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
- Instructed staff on appropriately handing difficult and complicated sales.
- Increased profits through effective sales training and troubleshooting of profit loss areas.
- Completed profit and loss performance reports.
- Trained and developed new associates on the POS system and key sales tactics.
- Streamlined ordering process and addressed poor work habits to enhance overall process effectiveness.
- Organized private mailbox system using mailbox manager software.
- (Kwik Shop)
Project Coordinator/ Store Manager
Kwik Shop (Kroger)
Hutchinson, KS
02.2013 - 10.2018
- Developed and implemented tracking processes to enhance Fresh Sandwich performance.
- Directed all phases of Reset projects, from Planogram to Completion of setting in store.
- Processed weekly billing and invoicing for customer accounts.
- Reported to the district manager regarding all store and staff issues.
- Interviewed job candidates and made staffing decisions.
- Hired, trained, and evaluated personnel in sales and marketing.
- Increased sales volume by 50% in 1 year.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- Conducted cash drawer counts and processed bank deposits daily.
- Conducted store inventories once per quarter.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
- Planned budgets and authorized payments and merchandise returns.
- Completed profit and loss performance reports.
- Trained and developed new associates on the POS system and key sales tactics.
- Organized private mailbox system using mailbox manager software.
- Achieved 50% increase in sales volume within 1 year through targeted strategies.
- Cultivated repeat business through delivery of exceptional customer service.
Food Service Manager
USAF McConnell AFB
Wichita, KS
09.1998 - 11.2004
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Managed diverse customer service and administrative tasks, ensuring timely and effective resolution of customer issues.
- Cultivated reputation as efficient service provider recognized for high accuracy in order preparation and delivery.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Demonstrated integrity and honesty while interacting with guests, team members, and managers.
- Consistently provided friendly guest service and heartfelt hospitality.
- Assembled food orders while maintaining appropriate portion control.
- Welcomed customers with a friendly demeanor to create a positive first impression. and provided excelled customer service.
- Prepared and packaged food items efficiently to meet customer orders. large batches of food that were prepared to order or kept hot until needed.
- Upheld high standards of customer service, consistently delivering exceptional experiences during peak operational periods.
Education
Certified - Medical ASST
The Sawyer School
Woonsocket, RISkills
- Product management
- POS systems
- Inventory management
- Operations oversight
- Budget planning
- Performance assessment
- Customer service excellence
- Customer relations
- Customer focus
- Staff training
- Personnel development
- Team leadership
- Delegation skills
- Time optimization
- Problem solving
- Communication skills
- Opening and closing procedures
- Customer service
- Time optimization
- Operations oversight
Timeline
Field Leader
Chipotle
05.2021 - Current
Brands Area Manager
Kroger
10.2018 - 05.2021
Project Coordinator/ Store Manager
Kwik Shop (Kroger)
02.2013 - 10.2018
Food Service Manager
USAF McConnell AFB
09.1998 - 11.2004
Certified - Medical ASST
The Sawyer School