Dawn Richardson
Summary
Accomplished Store Manager with a proven track record, enhancing operational efficiency and customer satisfaction. Expert in team leadership and customer relationship management, adept at fostering a positive work environment and driving significant performance improvements. Skilled in decision-making and verbal communication, consistently achieving goals through strategic planning and staff development.
Overview
26
26
years of professional experience
Work History
Restore Manager
Alachua Habitat For Humanity
04.2024 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Store Manager
Circle K
11.2019 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Multiple Positions
Bed Bath & Beyond
07.2004 - 11.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Store Manager
Petco
04.1999 - 07.2004
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
Education
High School Diploma -
Redford Union High School
Redford, MIBusiness Management
Schoolcraft College
Livonia, MISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Relationship building
- Operations management
- Cross-functional teamwork
- Performance management
- Customer relationship management (CRM)
- Staff development
Employment History
Trade Exchange of America, Trade Store District Manager, 1998-1999
Petsmart, Specialty Manager and Merchandising Manager
Naturally Nature, Owner (QB)
Gazebo Interior Landscaping, Supervisor
Florida Power and Light, Customer Service Representative
Green Gazebo, Interior Plant Technician
Southern Foliage, Plant Broker
Foliage Plant Specialist, Field Supervisor
Interior Plant Specialist, Operations Manager
Kmart, Assistant Footwear Manager
YWCA, Pool Cage Attendant and Cooking teacher
Timeline
Restore Manager
Alachua Habitat For Humanity
04.2024 - 11.2024
Store Manager
Circle K
11.2019 - 04.2024
Multiple Positions
Bed Bath & Beyond
07.2004 - 11.2019
Store Manager
Petco
04.1999 - 07.2004
High School Diploma -
Redford Union High School
Business Management
Schoolcraft College
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