Overview
Work History
Timeline
Summary
Education
Skills
Accomplishments
Work Availability
Work Preference
Languages
Software
Dawn Riggs

Dawn Riggs

Customer Support Rep
Blackburn,MO

Overview

30
30
years of professional experience
7
7
years of post-secondary education

Work History

Virtual Chat Assistant

Full Potential Solutions
Kansas City, MO
09.2021 - Current
  • Virtual chat assistant
  • I take chats with people wanting T-Mobile phone service
  • I answer customer care questions and have a variety of duties that involve setting up phone service for customers

Retail Merchandiser

Driveline Retail Merchandising
Carrollton, MO
05.2017 - Current
  • I set up new planograms, reset sections of the store, and take inventory of merchandise

Bindery Worker

Modern Litho Print
Jefferson City, MO
09.2011 - 03.2017
  • I set up seven different small machines and run them
  • I also do hand work, collate with a company I can bring my books together, at a speedy pace
  • I am in charge of two or three other employees, I experience and use it to the fullest
  • I direct them on the job to get it done the fastest, but also accurate
  • Have a lot of good qualities, I am dependable, honest, and very fast

Shift Manager (full-time)

Sub Shop
Jefferson City, MO
06.1995 - 01.2011
  • I prepared food, take and make food orders, and handled concerns and complaints learning new things
  • I have a great social skills and am liked by everyone

Store Manager

Main Street Trading Co
Jefferson City, MO
03.2003 - 12.2003
  • Maintained all operations of the store

Sales Support Rep

Sprint PCS Mobile Solutions
Jefferson City, MO
01.2001 - 08.2001
  • Responsible for connecting and disconnecting PCS wireless for business and personal accounts
  • I helped with publicizing promotions
  • Set up hierarchy accounts for businesses
  • Customer service in the store

Office Clerk

New Horizons Community Center
Jefferson City, MO
05.2000 - 12.2000
  • Responsible for organizing and calculating mileage logs for client transportation
  • Answer and direct incoming calls on multiline telephone system; data entry of client daily activities; filing of various medical, housing, and discharge documents

Timeline

Virtual Chat Assistant - Full Potential Solutions
09.2021 - Current
Retail Merchandiser - Driveline Retail Merchandising
05.2017 - Current
Bindery Worker - Modern Litho Print
09.2011 - 03.2017
Store Manager - Main Street Trading Co
03.2003 - 12.2003
Sales Support Rep - Sprint PCS Mobile Solutions
01.2001 - 08.2001
Office Clerk - New Horizons Community Center
05.2000 - 12.2000
Columbia College - Bachelor of Arts, Criminal Justice/Psychology
08.1997 - 03.2004
Shift Manager (full-time) - Sub Shop
06.1995 - 01.2011

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Education

Bachelor of Arts - Criminal Justice/Psychology

Columbia College, Columbia, MO
08.1997 - 03.2004

Skills

  • Customer service excellence
  • Technical troubleshooting
  • Live chat support
  • Decision-making
  • Payment processing
  • Time management
  • Salesforce
  • Problem-solving
  • Product knowledge
  • Verbal and written communication
  • Conflict resolution
  • Issue troubleshooting
  • Multitasking and organization
  • Call center experience
  • Team collaboration
  • Customer response
  • Adaptability and flexibility
  • CRM software
  • Appointment scheduling
  • Quality assurance
  • Sales support
  • Analytical thinking
  • Customer relationship management (CRM)
  • Email communication
  • Complaint handling

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteOn-Site

Languages

English
Native language

Software

Microsoft, Adobe, Zoom, Meets, Drive, Excel

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Dawn RiggsCustomer Support Rep