Dawn Riley
Drexel Hill,PA
Summary
Customer-focused Office Manager with strong organizational skills and a keen ability to multi-task.
Professional HR specialist prepared for role. Demonstrates strong organizational, communication, and interpersonal skills. Focused on team collaboration, achieving results, and adapting to changing needs. Reliable in managing employee relations, recruitment processes, and HR compliance.
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
21
21
years of professional experience
Work History
Member Service Representative
Haverford YMCA
10.2013 - Current
- Developed relationships that ensured member satisfaction & retention
- Provided interviews and tours to potential members. Tailored YMCA memberships that met individuals’ needs
- Assisted members in registering for programs
HR Coordinator
Elwyn
08.2020 - 07.2025
- Coordinated recruitment processes, ensuring timely onboarding of new employees.
- Developed and maintained employee records using HRIS systems for efficient data management.
- Implemented training programs to enhance staff skills and performance across departments.
- Facilitated employee engagement initiatives, promoting a positive workplace culture.
Office Manager
Elwyn
09.2004 - 06.2020
- Lead the office of Elwyn’s Development Center, an early care and education program for children.
- Compose and distribute inter-departmental memorandums (e-mail, documentary and voice); handle purchasing of office supplies; maintain center’s files; organize & distribute mail
- Track referrals, service pages and authorizations in CHMC billing system
- Track & update employees time-off in ADP eTime system
- Register new clients and draft tuition contracts
- Participate in State Inspections with the Department of Human Services
Education
High School Diploma -
Upper Darby High School
Upper Darby, PA06-1983
Skills
- Microsoft Word, Excel and Publisher
- HR policies and procedures
- Data entry and reporting
- Professionalism and integrity
- HR metrics and analytics
- Confidentiality and discretion
- Human resources management
- ADP
- Maintains confidentiality
- Superb interpersonal skills
- HRIS proficiency
- HRMS
- HR policies and procedures expertise
- Staff compensation
- Recruitment life cycle
- Human resources operations
- Human resource information system HRIS
- Human resources department processes
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Timeline
HR Coordinator
Elwyn
08.2020 - 07.2025
Member Service Representative
Haverford YMCA
10.2013 - Current
Office Manager
Elwyn
09.2004 - 06.2020
High School Diploma -
Upper Darby High School
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