Dawn Ringer
Dayton,OH
Summary
Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in supervision. Organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
TEAM LEADER - MAIL ORDER/OTC PHARMACY DISTRIBUTION CLERK 4
Humana
07.2019 - Current
- Supervise and ensure work consistency of the team while working closely with the FLL for management skill development.
- Serve as the point-of-contact for the engagement and well-being committees for over-the-counter (OTC) orders.
- Perform A-frame audits and performance evaluation, including developing audits for exceptions.
- Collaborate with the Well-Being Champion Lead Ms.
- Assist in developing knowledge of benefits to help employees.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
MAIL ORDER/OTC PHARMACY DISTRIBUTION CLERK 3
Humana
07.2019 - Current
- Acted as the point-of-contact and provided clerical/administrative support to the HP OTC Dispensing Department.
- Communicated effectively, both written and verbally, with cross-functional departments and members.
- Complied with all established policies from the Drug Enforcement Administration (DEA) and Centers for Medicare & Medicaid Services (CMS), including federal, state, local, and company regulations and procedures.
- Worked with the inventory department to keep up with the replenishments, NDC flips, and RTS items.
Supervisor, Mail Order/OTC Pharmacy Distribution
Humana
10.2016 - Current
- Manage a team of 35 direct reports; including workload distribution and performance reviews
- Utilize Workday software to resolve department & production concerns
- Monitors, analyzes & recommends distribution processes
- Collaborate with Pharmacists to ensure order accuracy and safety
- Ensures fidelity of DEA, CMS, federal, state & company regulations and policies
- Effectively communicate departmental needs to ensure cross-functional cohesion
- Make effective personnel data driven decisions to maximize output
- Conducts team meetings and individual staff performance reviews
- Organize and drive employee retention and community engagement programs.
MAIL ORDER/OTC PHARMACY DISTRIBUTION CLERK 2
Humana
03.2019 - 07.2019
- Performed basic administrative, clerical, operational, customer support, and computational tasks within the department
- Ensured medications, paperwork, and supplies were packed appropriately according to standard operating procedures
- Contacted physicians for prescriptions clarification and entered prescription orders into the pharmacy system
- Helped with floor coverage, red lights, and exception errors while handling requests from TLs, SAs, and FLLs.
MAIL ORDER/OTC PHARMACY DISTRIBUTION CLERK 1
Humana
10.2016 - 03.2019
- Processed and directly supported the processing and dispensing of traditional and OTC prescription orders
- Assisted the pharmacists in medication preparation and dispensing directly or through program/process development
- Resolved problems related to any drug interactions, dependencies, and department processes
- Complied with all the DEA, CMS, federal, state, local, and company regulations, policies, and procedures.
SUPERVISOR
Busken Bakery
09.2015 - 10.2016
- Supervised the daily operations of a group of 2-5 associates while providing consistent customer satisfaction.
- Maintained the quality and freshness of the products while supervising the store display/merchandising.
- Performed basic maintenance of the store, including daily opening and closing while handling cash registries.
- Communicated between the customers and store, resolving any store issues and customer complaints.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Skills
- Sales
- Logistics/Shipping
- Office Administration
- Strategic Direction & Execution
- Project Management
- Inventory Control
- Cash-handling/Cash Flow Management
- Customer Service Relationship Management
- Schedule Management
- People Management
- Training & Development
- Leadership & Team Collaboration
- Communication Skills
- Interpersonal Skills
- Persuasion Skills
- Time Management
- Attention to Detail
- Good Decision-making
- Creative Problem-solving
- Microsoft Office Suite: Word, Excel
- Workday
- Adobe Suite
- Documentation and Reporting
- Quality Improvement
- Work Planning
- Employee Evaluation
- Team Supervision
- Coaching
- Client Service
- Complaint Resolution
- Teamwork and Collaboration
- Performance Improvement
- Complex Problem-Solving
- Daily Workflow Improvement
Early Career Experience
- Hiring Manager | Auditor, RGIS
- Deli Clerk, Wal-Mart
- Cashier | Stocker, Kroger Co.
- Training Manager, The Men's Wearhouse
Timeline
TEAM LEADER - MAIL ORDER/OTC PHARMACY DISTRIBUTION CLERK 4
Humana
07.2019 - Current
MAIL ORDER/OTC PHARMACY DISTRIBUTION CLERK 3
Humana
07.2019 - Current
MAIL ORDER/OTC PHARMACY DISTRIBUTION CLERK 2
Humana
03.2019 - 07.2019
Supervisor, Mail Order/OTC Pharmacy Distribution
Humana
10.2016 - Current
MAIL ORDER/OTC PHARMACY DISTRIBUTION CLERK 1
Humana
10.2016 - 03.2019
SUPERVISOR
Busken Bakery
09.2015 - 10.2016