Arianna Cottrell
Garland,TX
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host / Expo
Vidorra
04.2021 - 06.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Server
STRIKE + REEL
02.2020 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
To-Go Server
Saltgrass Steakhouse
04.2019 - 02.2020
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
Crewmember
Raising Cane's
10.2018 - 02.2019
- I talked customer and counted money and cleaned the areas that they asked us to clean I also prepped chicken and made sauce
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Arts - Photography
Texas A&M University
College Station, TX05-2027
High school diploma -
North Mesquite High School
Mesquite, TX06.2022
Skills
- Effective Time Management
- Food Safety Management
- Culinary Industry Experience
- Food Safety Practices
- Customer Support Expertise
- Cash handling
- Point Of Sale Management
- Multitasking proficiency
- Team collaboration
- Adaptable to change
- Reservation coordination
- Seating arrangements
Certification
- Food Handler Certification
- Alcohol sales
Timeline
Host / Expo
Vidorra
04.2021 - 06.2022
Server
STRIKE + REEL
02.2020 - 01.2021
To-Go Server
Saltgrass Steakhouse
04.2019 - 02.2020
Crewmember
Raising Cane's
10.2018 - 02.2019
Bachelor of Arts - Photography
Texas A&M University
High school diploma -
North Mesquite High School
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