Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAWN ROBERTS

Philadelphia,PA

Summary

NCTI's Cognitive facilitator certification training is a 5-day training that grants certification in both Crossroads and Real Colors. This fast-paced, interactive certification provides practitioners with all the skills necessary to successfully facilitate any of NCTI's adult or juvenile Crossroads curricula, as well as any of the Real Colors workshops. Restorative Justice Circle Facilitator Circle Trainers, 339 Parks Ave., Swarthmore, PA – June 2016 Circle Trainers train circle keepers to facilitate a process focused on helping family systems when there has been a traumatic event or context that has caused the family to become imbalanced. This can include alcoholism, abuse, sexual trauma, and other circumstances that can deeply affect family members and their healthy relation to one another and themselves. This certification program is meant for those in the healing professions or the conflict resolution profession who wish to expand their practice or begin working with family systems where harm has impacted the individuals.

Overview

28
28
years of professional experience

Work History

Director

North East Treatment Centers
Philadelphia, PA
03.2020 - Current
  • Create programs and interventions for youth involved with the Juvenile system to successfully be discharged from the court system
  • Responsible for building, implementing programming, affecting policy, building coalition supporting interventions that address youth’s educational barriers, and home life
  • Oversee program budget, usage of program credit cards, reconcile and pay all invoices for program
  • Ensure that our out-of-school time programming meets or exceeds all contractual obligations
  • Develop an environment and culture that ensures that participants, parents and caregivers, and staff thrive
  • Define and implement programs and services aligned with our strategic priorities and become a recognized leader of youth services
  • Communicate with all stakeholders involved with youth concerning progress in the program
  • Complete monthly/quarterly reports for Probation and all other stake holders involved with youth
  • Supervise a $500,000 plus budget
  • Ensure the safety of youth while on program premises
  • Empower team to encourage youth to remain compliant with all court stipulations
  • Oversee the Sports for Juvenile Justice program for all Community Based Programming in the City and it’s $65,000 budget
  • Supervise a staff of 8 individuals

Director of Court Services

North East Treatment Centers
Philadelphia, PA
07.2018 - 03.2020
  • Serve as the Director for Community based programming for the JJS Unit
  • Ensure that the census increases monthly so that the pier diem costs are met
  • Supervising 24 staff persons in the IHD program
  • Completing yearly employee evaluations for the IHD unit
  • Coordinating and monitoring NET’s participation in the DHS Restitution Program and it’s $65,000 budget
  • Setting-up trainings for Youth Workers as well as IHD office staff to ensure that they have the required amount of CEU's
  • Ensure that all DHS standards are met so the program does not fall out of compliance
  • Reconcile monthly billing with DHS
  • Oversee the Post Evening Reporting Center (8 employees)
  • Meet with all stakeholders concerning the curriculum for both the IHD program as well as the Post ERC
  • Compile all pertinent information to ready the programs for DHS audits
  • Assist with RFP proposals to create new community-based programs funded through DHS

Associate Director of Court Services

03.2016 - 07.2018
  • Serve as primary supervisor for the In-Home Detention Program
  • Revising a majority of IHD Court Reports sent by Youth Workers and sending to respective Probation
  • Officers and Court Officials
  • Serving as primary YW contact to report IHD incidents, and compiling requisite Incident Reports
  • Reconciling IHD Census with PJJSC census to ensure client numbers are correct
  • Collecting weekly IHD paperwork from IHD “Team Leaders”
  • Overseeing the maintenance of active IHD files and the auditing of discharged files to ensure program compliance
  • Coordinating and monitoring NET’s participation in the DHS “Restitution Program”
  • Setting-up trainings for Youth Workers to ensure that they have the required amount of CEU's
  • Additional “Non-IHD Duties” to Include:
  • Serving as support to Director of Court Services across all unit programs
  • Helping to monitor operations of Evening Reporting Center as needed
  • Helping to develop and implement unit-wide Victim Awareness curriculum
  • Helping to support staff in Turning Point program as needed
  • Assisting Director of Court Services in coordinating any unit-wide public activity or events

Director of Court Services

North East Treatment Centers
Philadelphia, PA
07.2012 - 01.2018

Evening Supervisor

YSI/YES Youth Shelter
Philadelphia, PA
05.2016 - 02.2017
  • Supervision of Youth Care Workers on assigned shift; provide direction and support to maintain the health and safety of the residents and staff
  • Maintain knowledge and implementation of 3800 regulations (DPW)
  • Ensure strict adherence to established policies, procedures and practices in performance of the job duties by all Youth Care Workers
  • Direct and supervise Youth Care Workers on assigned shift to ensure delivery of a safe and secure environment for residents at the shelter; model effective interaction with residents
  • Assign and coordinate Youth Care Workers tasks; i.e., community resource person, activities planning person, medication administration, etc
  • Perform Youth Care Worker job duties and tasks
  • In lieu of a call out
  • Participate in interview and selection process for Youth Worker staffing
  • Conduct shelter program orientation and training of Youth Care Workers
  • Maintain documentation to provide primary input to Youth Care Workers performance evaluation
  • Maintain documentation to support need for Youth Care Worker s disciplinary and termination decisions
  • As required, maintain monthly shift scheduling of Youth Care Workers
  • Attend and participate in Youth Emergency Service staff meetings
  • Attend and participate in Youth Emergency Service social work meetings and case reviews
  • Participate in emergency weekend duty coverage
  • Implementation of “YES Values” into performance and practices
  • Attend and participate in Youth Service Inc., supervisory support meetings

Home Detention Supervisor

North East Treatment Centers
Philadelphia, PA
03.2015 - 03.2016
  • Supervise 20 Youth Workers that have a case load of 3 to 6 at risk youths
  • Youths are assigned to our program through the Juvenile Court system to allow them to remain in the community
  • Supervise 20 Youth Workers
  • Approve all Youth Worker invoices for payment
  • Conduct monthly staff meetings
  • Audit all client files to ensure compliance with the state
  • Hiring of new Youth Workers
  • Complete corrective action plans for Youth Workers that are not following policy and procedures
  • Meet with youth that are struggling with compliance of their court stipulations
  • Supervise facilitators that instruct various workshops for clients
  • Reach out to various organizations to form a partnership
  • Keep accurate files for training compliance

CUA Social Worker

North East Treatment Centers
Philadelphia, PA
12.2012 - 03.2015
  • Work with a caseload of 10 - 20 families to ensure goal completion, and safety in the home
  • Assist families with obstacles in the home that may prevent them from remaining complaint with the courts
  • Compile all pertinent information on the family
  • Attend SCP meeting to create a plan with the assistance of the family
  • Attend court for court involved cases
  • Work with attorneys, child advocates, and other outside entities to assist with family planning
  • Meet with families on a weekly, Bi-weekly, or monthly basis to assess their progress
  • When necessary petition the courts for an OPC for children in danger in the home setting
  • Complete court reports, referrals, all case notes, and any other pertinent paperwork dealing with the families
  • Complete home visits to assess the home environment
  • Complete Safety and Risk assessments for all cases

Case Manager

North East Treatment Centers
Philadelphia, PA
02.2012 - 12.2012
  • Work with DHS as a support for at risk families in the community
  • Visit families twice a week to check on the progress of the case
  • Refer community based resources
  • Work with schools, or other programs to assist in the completion of said goal
  • Attend court to provide safety for the family
  • Compile all information concerning children in the home; medical, dental, and school records
  • Input all necessary information into the PWED systems

CREATIVE AND PRINT SERVICES

SAINT JOSEPH’S UNIVERSITY
Philadelphia, PA
01.2011 - 01.2012

IHD PROGRAM, Youth Advocate

NORTHEAST TREATMENT CENTER
Philadelphia, PA
01.2007 - 01.2012
  • Working with at risk youth not yet adjudicated by the courts
  • Created the NET: Youth Give Back Community service activity
  • Facilitate Girl Talk and Healthy Living activities
  • Work with a caseload of 3 to 8 young ladies
  • Completion of weekly reports
  • Compiling school reports and school behavior summaries
  • Taking clients to scheduled weekly activities
  • Composing court reports
  • Work with probation officers
  • Writing court reports for client’s court dates
  • Attending court hearings upon request of the judge or probation officer

Senior Administrative Assistant

GRADUATE ARTS & SCIENCES
01.2007 - 01.2011
  • Serve as sole administrative support to Associate Dean for high volume graduate division of major university providing assistance in development, implementation, and organization of departmental and university graduate programs, policies, and procedures
  • Manage Associate Dean’s calendar and schedule appointments
  • Oversee design, content, and distribution of all graduate program course schedules for fall, spring, and 2 summer semesters
  • Solicit course offerings from graduate directors and compile schedules for publication
  • Coordinate distribution of materials to current/prospective students
  • Handle process of coordinating/issuing faculty contracts for fall, spring, and 2 summer semesters
  • Coordinate with each graduate program for lists of faculty, coordinating with faculty for completion of requisite paperwork, preparing individual contracts, and coordinating with Payroll for accurate payment of faculty members
  • Oversee and coordinate modernization of office operations and procedures including creation/maintenance of faculty/student database and storage of correspondence in electronic format accurately
  • Prepare and electronically file correspondence for division head for both internal/external constituents
  • Process includes preparation of drafts, proofreading and distribution of materials
  • Oversee/coordinate with division head budgets including preparation of transfers, requisitions, and records
  • Coordinate and participate in graduation process under direction of Office of Provost
  • Process all payments for Professors in the teach under the umbrella of the Graduate Arts and Sciences

Office Manager

EARLY RESPONDERS DISTANCE LEARNING CENTER
01.2000 - 01.2007
  • Controlling the budget in the amount of 2.5 million dollars
  • Dealing with governmental offices with audit issues
  • Creating courses for the armed services preparing them for a WMD attack, or emergency prepared situation
  • Ensured paperwork for new employees completed properly including insurance, W4 and I9 forms
  • Maintained budget
  • Created financial spreadsheets for end of fiscal year report
  • Coordinated travel arrangements for executive director and submitted travel reimbursement forms
  • Compiled course information and booklets to send to various government offices
  • Corresponded with offices in Washington, DC regarding grant/audit information
  • Created online courses for first responders that deal with psychological and physical effects of terrorism incidents
  • Conducted extensive research on course subject matter
  • Created trailers using Final Cut for courses
  • Supervise Temp Staff that assist with the completion day to day office duties

Accounting Clerk

FINANCIAL AFFAIRS OFFICE
01.1999 - 01.2000
  • Processed requests for funds for departmental reimbursements; Assist departments with budget questions
  • Maintained company credits and issued per departmental requests
  • Supervise Work Ready students that are assigned to the Financial Affairs office
  • Processed checks for bill payments and reconciled petty cash for fiscal year-end
  • Served as backup for cashier with intake of all monetary transactions.

Front End Supervisor

SB1 FEDERAL CREDIT UNION
01.1996 - 01.1999
  • Help to resolve, navigate, and troubleshoot online technology and banking needs
  • Train staff in compliance procedures to maintain proficiency with BSA compliance laws and regulations
  • Work closely with ATM vendor to ensure ATM up-time is within the contracted availability percentage
  • Approve checks for deposit over a certain amount (clearing purposes)
  • Supervise 3 tellers
  • Assist with end of day balancing if problems arise
  • Complete all return items before Credit Union opened
  • Complete payroll for the entire Credit Union
  • Assist with bonus distribution

Business Manager

  • Oversee two departments budget and billing systems
  • Bill the entire University community for services render from both departments
  • Reconcile all credit card purchases and run budget reports for VP of External affairs
  • Compile University billing using INFOWIT and PrintSmith systems
  • Creating invoices for designer when a job is requested
  • Pull all job requests from the database to be assigned
  • Managing projects
  • Meeting with Department heads to go over job creation
  • Deal with outside vendors for billing purposes

Education

BS - Criminal Justice, AS, Sociology

National Curriculum and Training Institute
December 2015

Charting the Course towards Permanency for Children in Pennsylvania - undefined

University of Pittsburg
December 2012

MS - Criminal Justice

SAINT JOSEPH’S UNIVERSITY

Skills

  • COMPUTER
  • Adobe Photoshop 7, Reader 50
  • Apple Final Cut Pro
  • Banner Systems
  • Microsoft Office 2007 Word, PowerPoint, Excel

Timeline

Director

North East Treatment Centers
03.2020 - Current

Director of Court Services

North East Treatment Centers
07.2018 - 03.2020

Evening Supervisor

YSI/YES Youth Shelter
05.2016 - 02.2017

Associate Director of Court Services

03.2016 - 07.2018

Home Detention Supervisor

North East Treatment Centers
03.2015 - 03.2016

CUA Social Worker

North East Treatment Centers
12.2012 - 03.2015

Director of Court Services

North East Treatment Centers
07.2012 - 01.2018

Case Manager

North East Treatment Centers
02.2012 - 12.2012

CREATIVE AND PRINT SERVICES

SAINT JOSEPH’S UNIVERSITY
01.2011 - 01.2012

IHD PROGRAM, Youth Advocate

NORTHEAST TREATMENT CENTER
01.2007 - 01.2012

Senior Administrative Assistant

GRADUATE ARTS & SCIENCES
01.2007 - 01.2011

Office Manager

EARLY RESPONDERS DISTANCE LEARNING CENTER
01.2000 - 01.2007

Accounting Clerk

FINANCIAL AFFAIRS OFFICE
01.1999 - 01.2000

Front End Supervisor

SB1 FEDERAL CREDIT UNION
01.1996 - 01.1999

Business Manager

BS - Criminal Justice, AS, Sociology

National Curriculum and Training Institute

Charting the Course towards Permanency for Children in Pennsylvania - undefined

University of Pittsburg

MS - Criminal Justice

SAINT JOSEPH’S UNIVERSITY

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