Dawn Robinson
Germantown,MD
Summary
Experienced Residential Case Manager with a strong background in managing diverse caseloads in mental health, substance abuse, and homelessness. Expertise in building relationships, communicating effectively, and applying intervention strategies. Collaborated with multidisciplinary teams to improve client outcomes and optimize service delivery.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Sr. Residential Case Manager
Sheppard Pratt
01.2023 - Current
- Welcomed new residents to BAK Center, assisted with needs assessment, developed client plan of action, facilitated safety planning, and reviewed BAK guidelines to ensure compliance. Handled admissions and discharges of residents.
- Collaborated with survivors and clinical team to create comprehensive plan of action addressing safety, legal options, financial remedies, housing solutions, and mental health goals to support client recovery.
- Coordinated care plans with multidisciplinary teams to address client needs.
- Managed daily case load for clients in residential treatment programs.
- Facilitated individual and group therapy sessions to promote client engagement.
PRP
Clinical Solutions Inc
Burtonsville, Maryland
09.2018 - 05.2021
- Supervising a residential staff of 30 and managing staff providing mental health services through the PRP Program.
- Working with clinical staff, supervisors, and community-based resources to access care and address barriers.
- Creates and implements processes to ensure that the company is performing at the standards outlined by COMAR and CARF.
- Educate direct care staff on how to provide rehabilitation services that correlate with the goals identified in the IEP/ISP's.
- Manage, organize and develop social welfare programs through case management, 1:1 counseling, assessment, home evaluations, progress notes, group facilitation, community collaboration and administrative functions.
- Effectively worked with various populations & managed a case load of up to 60 clients in both, in & outpatient settings.
- Properly, accurately and thoroughly document case management and client progress notes daily.
Collect and analyze client information to make a knowledgeable decision regarding
Education
MSW - SOCIAL WORK
HOWARD UNIVERSITY
BA - BUSINESS ADMINISTRATION
UNIVERSITY OF MARYLAND
АА - CRIMINAL JUSTICE
UNIVERSITY OF MARYLAND AT MONTGOMERY COLLEGE
Skills
- Comprehensive care planning
- Care planning
- Case management
- Needs assessment
- Crisis management
- Safety planning
- Group facilitation
- Safety planning
Certification
- CPR & FIRST AID CERTIFIED, 01/01/23
- CMT MARYLAND BOARD OF NURSING, MT0052195, 01/01/21
- CMA, SANZ SCHOOL, 01/01/02
Timeline
Sr. Residential Case Manager
Sheppard Pratt
01.2023 - Current
PRP
Clinical Solutions Inc
09.2018 - 05.2021
MSW - SOCIAL WORK
HOWARD UNIVERSITY
BA - BUSINESS ADMINISTRATION
UNIVERSITY OF MARYLAND
АА - CRIMINAL JUSTICE
UNIVERSITY OF MARYLAND AT MONTGOMERY COLLEGE