Dawn Rodgers
Spring Valley,NV
Summary
Motivated Front End Supervisor with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
7
7
years of professional experience
Work History
Front End Supervisor
Lowes Home Improvment
Las Vegas, NV
06.2023 - Current
- Trained new employees in customer service techniques and store policies.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Conducted regular performance evaluations of front end personnel.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Counted and balanced registers.
Tools / Hardware Supervisor
Lowes Home Improvment
Las Vegas, NV
06.2022 - 06.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained positive working relationship with fellow staff and management.
Head Cashier
Lowes Home Improvment
Las Vegas, NV
11.2019 - 06.2022
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
Plumbing Associate
Lowes Home Improvment
Las Vegas, NV
11.2018 - 11.2019
- Provided excellent customer service by responding quickly to customer inquiries regarding their plumbing needs.
- Maintained an organized and clean workspace at all times.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Maintained an organized showroom with stocked shelves and clean displays.
- Ordered inventory when needed to ensure adequate supplies of products in stock.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cashier
Lowes Home Improvment
Las Vegas, NV
08.2017 - 11.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Education
GED -
Victor Valley High School
Victorville, CA06-1991
Skills
- Cash counting
- Administrative Support
- Customer Service
- File Management
- Complaint resolution
- Staff Supervision
- Employee Motivation
- Cash Handling Accuracy
- Inventory Management
- Multitasking
- Cycle Counts and Audits
Timeline
Front End Supervisor
Lowes Home Improvment
06.2023 - Current
Tools / Hardware Supervisor
Lowes Home Improvment
06.2022 - 06.2023
Head Cashier
Lowes Home Improvment
11.2019 - 06.2022
Plumbing Associate
Lowes Home Improvment
11.2018 - 11.2019
Cashier
Lowes Home Improvment
08.2017 - 11.2018
GED -
Victor Valley High School