Denise Welch
St. Louis,Missouri
Summary
To return to a patient centric setting within the healthcare field. Ideally building skills that lead to growth and advancement.
Overview
10
10
years of professional experience
Work History
Account Coordinator
Triad
St Louis, MO
01.2023 - Current
- Completes and organizes all paperwork for invoicing.
- Manage electronic Data Interchange systems as required.
- Tracks company inventory and forecasts future customer needs.
- Addresses and resolves any issues with delayed shipments.
- Escalated issues to appropriate channels as necessary.
- Ensures all shipping and ordering deadlines are met.
- Uses computerized inventory software to maintain records of all products and supplies.
- Manages multiple complex tasks often of conflicting natures while displaying professional approach.
- Coordinates pick up and delivery dates with carriers.
Secretary II
Washington University Department of
09.2013 - 12.2022
- Answered incoming lines that averaged over 3000 calls to one central line monthly with three other secretaries.
- Collected data from patients including study participants, medical records, interviews, questionnaires, diagnostic tests from outside sources.
- Called newly referred patients needing to be scheduled, or called reminding patients of follow-up appointments as well as endoscopic procedures.
- Followed protocol for maintaining accurate staff Outlook calendars for 6 physicians endoscopic schedules.
- Explained and scheduled screening and diagnostic endoscopy procedures through scripted instructions and questionnaires.
- Documented patient insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate outside facility contact information in Excel spreadsheets for joint use in Teams software.
- Transcribes medical documents, such as letters, correspondence as well as types reports, agendas and other documents using PC based software.
- Completed other clerical tasks as needed or requested.
- Attended staff meetings and training to stay HIPPA compliant and stay current with healthcare related laws.
- Assisted with completion and return of FMLA/LOA paperwork.
Education
Some College (No Degree) - General Studies
Meramec Community College
St Louis, MOHigh School Diploma -
Bishop DuBourg High School
St. Louis, Missouri1990
Skills
- Patient Appointment Scheduling
- Electronic Recordkeeping
- Insurance Verification
- Listening and reasoning
- Calendar Management
- Organization and Time Management
- Research and problem solving
- Professional Customer Service Skills
Timeline
Account Coordinator
Triad
01.2023 - Current
Secretary II
Washington University Department of
09.2013 - 12.2022
Some College (No Degree) - General Studies
Meramec Community College
High School Diploma -
Bishop DuBourg High School