Denise Welch
St. Louis,Missouri
Summary
To return to a patient centric setting within the healthcare field. Ideally building skills that lead to growth and advancement.
Overview
10
10
years of professional experience
Work History
Account Coordinator
Triad
01.2023 - Current
- Completes and organizes all paperwork for invoicing.
- Manage electronic Data Interchange systems as required.
- Tracks company inventory and forecasts future customer needs.
- Addresses and resolves any issues with delayed shipments.
- Escalated issues to appropriate channels as necessary.
- Ensures all shipping and ordering deadlines are met.
- Uses computerized inventory software to maintain records of all products and supplies.
- Manages multiple complex tasks often of conflicting natures while displaying professional approach.
- Coordinates pick up and delivery dates with carriers.
Secretary II
Washington University Department of
09.2013 - 12.2022
- Answered incoming lines that averaged over 3000 calls to one central line monthly with three other secretaries.
- Collected data from patients including study participants, medical records, interviews, questionnaires, diagnostic tests from outside sources.
- Called newly referred patients needing to be scheduled, or called reminding patients of follow-up appointments as well as endoscopic procedures.
- Followed protocol for maintaining accurate staff Outlook calendars for 6 physicians endoscopic schedules.
- Explained and scheduled screening and diagnostic endoscopy procedures through scripted instructions and questionnaires.
- Documented patient insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate outside facility contact information in Excel spreadsheets for joint use in Teams software.
- Transcribes medical documents, such as letters, correspondence as well as types reports, agendas and other documents using PC based software.
- Completed other clerical tasks as needed or requested.
- Attended staff meetings and training to stay HIPPA compliant and stay current with healthcare related laws.
- Assisted with completion and return of FMLA/LOA paperwork.
Education
Some College (No Degree) - General Studies
Meramec Community College
St Louis, MOHigh School Diploma -
Bishop DuBourg High School
St. Louis, Missouri1990
Skills
- Patient Appointment Scheduling
- Electronic Recordkeeping
- Insurance Verification
- Listening and reasoning
- Calendar Management
- Organization and Time Management
- Research and problem solving
- Professional Customer Service Skills
Timeline
Account Coordinator
Triad
01.2023 - Current
Secretary II
Washington University Department of
09.2013 - 12.2022
Some College (No Degree) - General Studies
Meramec Community College
High School Diploma -
Bishop DuBourg High School