Dawn Ronnebaum
Dayton
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Dayton Children's Hospital, excelling in insurance claim processing and billing resolution. Proven track record in maintaining accurate medication inventories and training staff. Recognized for exceptional attention to detail and effective problem-solving skills, ensuring compliance and enhancing patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CERTIFIED PHARMACY TECHNICIAN III/ BUYER/ AUDITOR
Dayton Children's Hospital
Dayton
07.2018 - Current
- Processed insurance claims and payments for medications.
- Went over claims daily to check for accuracy to prevent audits.
- Used pharmacy software to make sure proper documentation was used on each rx when overrides were used.
- Completed audits in a timely fashion and made sure they were accurate to prevent any money recoupment.
- Processed claims for third-party prescription services.
- Demonstrated excellent customer service and communication skills while assisting customers with their inquiries.
- Accurately entered patient information into pharmacy software systems.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Maintained confidentiality of all patient records and information as required by HIPAA regulations.
- Completed billing transactions accurately using third-party payer systems.
- Trained other pharmacy technicians, abiding by state regulations for training and licensure.
- Verified dosages and measured medications for prescriptions.
- Worked collaboratively with other staff members to meet deadlines while providing quality care to patients.
- Dealt with Medicare Part B claims and the paperwork that is required to fill those prescriptions.
- Filling scripts for transplant patients and know which scripts are to be filled on Medicare part B and which one are not.
- Dealt with 'chargebacks' from insurance companies, and having to work through the process to be able to get the money back.
- Organized workflow within the pharmacy department to optimize efficiency during peak times.
- Maintained knowledge of current laws governing the practice of pharmacy technicians in the state.
- Demonstrated ability to provide excellent customer service and communication skills with patients and healthcare professionals.
- Efficiently resolved discrepancies between prescriber orders and insurance plans through effective negotiation techniques.
- Compiled reports detailing daily activities such as controlled substance counts, medication returns, expired drugs removed from stock.
- Conducted monthly audits of all narcotic logs to ensure proper documentation was maintained.
- Operated cash registers efficiently while processing payments from customers.
- Performed medication reconciliation, reviewing patient profiles for drug interactions or allergies.
- Proficient in using pharmacy computer systems for order entry, inventory management and other related tasks.
- Prepared labels for prescriptions accurately according to state law requirements.
- Assisted pharmacists in maintaining inventory levels by ordering necessary supplies when needed.
- Checked incoming shipments against purchase orders to ensure accuracy of received items.
- Trained new personnel on proper techniques for receiving, stocking, retrieving and dispensing pharmaceuticals.
- Assisted with inventory management by placing orders with vendors and confirming receipt.
- Checked completed prescription orders to verify medication accuracy.
- Called insurance companies to retrieve patient information.
- Answered pharmacy telephones to respond to questions or requests.
SENIOR CERTIFIED PHARMACY TECHNICIAN
Walgreens
Dayton
08.2019 - 03.2019
- Managed medication inventory and ensured accurate stock levels in pharmacy.
- Assisted pharmacists in preparing and dispensing prescriptions efficiently.
- Provided exceptional customer service to patients and healthcare providers.
- Trained new staff on pharmacy procedures and best practices.
- Implemented safety protocols to maintain a clean and organized workspace.
- Processed insurance claims and verified patient eligibility for medications.
- Maintained compliance with state regulations and pharmacy policies consistently.
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Monitored expiration dates on medications in order to maintain product integrity.
- Resolved billing issues with insurance companies or other third-party payers.
- Prepared reports detailing monthly purchasing data for review by management.
- Conducted regular audits of medication inventories in order to identify discrepancies.
Education
Pharmacy Technician Program
Sinclair Community College
Dayton, OH04-2002
HIGH SCHOOL DIPLOMA -
Wayne High School
Huber Heights, Ohio05.1998
Skills
- Attention to detail
- Insurance verification
- Time management
- Problem-solving skills
- Billing resolution
- Insurance billing
- Insurance claim processing
Certification
Pharmacy Technician Certification License
References
Available upon request
Timeline
SENIOR CERTIFIED PHARMACY TECHNICIAN
Walgreens
08.2019 - 03.2019
CERTIFIED PHARMACY TECHNICIAN III/ BUYER/ AUDITOR
Dayton Children's Hospital
07.2018 - Current
Pharmacy Technician Program
Sinclair Community College
HIGH SCHOOL DIPLOMA -
Wayne High School