Dawn Roper
Highland,CA
Summary
Motivated and organized professional with over ten years of Administrative support and customer service experience in actively evolving and growing departments. Comfortable and productive in fluid and fast- paced environments. Lively, energetic, and engaging communicator able to actively connect with audiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Special Events Representative
San Manuel Casino
02.2015 - Current
- Provide exceptional customer service at all times
- Assist in planning and execution of promotions and special on-site and off-site events
- Responsible for adhering to established policies and procedures for each promotion
- Process data for tracking, reporting, and records keeping
- Assist with scheduling of employees
- Maintain relationships with vendors, guests, and internal departments
- Process payments to vendors and reimbursements for event-related travel
- Responsible for the overall budget process within each designated promotion and event.
Guest Services Representative
San Manuel Casino
01.2008 - 02.2015
- Promoting Club Card membership by enrolling guests and maintaining account information
- Observation of suspicious activity throughout Casino and follow required procedures for completing TitleReport forms
- Assist with promotions and special events, which may include distribution and setup
- Responsible for engaging with guests through greetings, answering questions, and escorting guests to various locations.
Administrative Assistant
Herrera Chiropractic
06.2006 - 01.2008
- Efficiently managed the front desk in areas of computerized processes to handle scheduling, billing and collections, medical records and insurance claims
- Trained personnel in all areas of front desk management and patient relations, ensuring open lines of communication between patients, staff and physicians with demonstrated efficiency and confidentiality
- Efficiently managed patient registration, check-in /check-out while providing excellent customer service
- Responsible for patient reminder calls, appointment booking, payment processing / copays, referrals, as well as insurance verification
- Handled office equipment such as multi-lines consoles, fax machines, scanners, and credit card machines.
Skills
- Quick Learner
- Organized
- Data Entry
- Communication
- Event Planning
- Community Engagement
- Multi-tasking
- Problem Solving
- Public Speaking
- Flexible
- Detail Oriented
- Time Management
- Social Media
- Microsoft Office Suite
- Lawson
- FileZilla
- Multi-line Phone System
Certification
Forbes Certified
Timeline
Special Events Representative
San Manuel Casino
02.2015 - Current
Guest Services Representative
San Manuel Casino
01.2008 - 02.2015
Administrative Assistant
Herrera Chiropractic
06.2006 - 01.2008