Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Rose

Dawn Rose

Shirley,IN

Summary

Driven and decisive Human Resource Manager offering 5+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

Overview

5
5
years of professional experience

Work History

HR Generalist

Porch
Carmel, IN
10.2021 - 01.2024
  • Provided essential support to address individual HR needs of employees.
  • Provided guidance to managers on employee relations issues.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Resolved complex employee disputes through mediation or arbitration.
  • Conducted exit interviews and completed employment termination paperwork.
  • Addressed harassment allegations, work complaints or other employee concerns.

Human Resources Manager

Residential Warranty Services
Carmel, IN
10.2021 - 05.2022
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
  • Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
  • Created job postings, tracked applicants and maintained applicant database.
  • Developed employee orientation and training programs for new hires.

Medical Office Manager

Miracle Ear
Noblesville, IN
10.2020 - 10.2021
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Performed administrative tasks such as preparing correspondence or maintaining personnel files.
  • Scheduled appointments for patients in accordance with their individual needs and preferences.
  • Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.

Contractor Team Lead

Residential Warranty Services
Carmel, IN
10.2018 - 10.2020
  • Resolved escalated customer issues by providing effective solutions in a timely manner.
  • Managed team members effectively to meet high production standards with accurate results.
  • Trained new team members on policies and procedures for claims handling.
  • Developed procedures to streamline the claims process, improving overall efficiency.

Education

Associate of Science - Accounting And Business Management

Trend Business College
Portland, OR
05-1992

Skills

  • Background Checks
  • Labor Relations
  • Employee Counseling
  • Succession Planning
  • Employee Retention
  • Payroll Administration
  • Benefits Administration
  • Exit Interviews
  • Diversity and Inclusion
  • Internal Communications
  • Onboarding and Orientation
  • Policies Implementation
  • Project Management
  • Staff Management
  • Payroll and Benefits Administration
  • Contract Negotiation
  • Recruitment
  • Microsoft Office Suite
  • Confidential Document Control
  • Performance Management
  • Employee Onboarding
  • Conflict Resolution Tactics
  • HR Services
  • Employee Relations
  • Vendor Relations

Timeline

HR Generalist

Porch
10.2021 - 01.2024

Human Resources Manager

Residential Warranty Services
10.2021 - 05.2022

Medical Office Manager

Miracle Ear
10.2020 - 10.2021

Contractor Team Lead

Residential Warranty Services
10.2018 - 10.2020

Associate of Science - Accounting And Business Management

Trend Business College

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Dawn Rose