Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dawn Rubino

Barnegat,NJ

Summary

I have worked with individuals with Developmental Disabilities for over twenty plus years. I have a passion for the field. I am organized and a self starter who is good at managing my own schedule. I have good written and verbal communication skills. I have overseen some of the more difficult programs in current agency and had great success with them. I love being part of a team. I believe in building strong relationships with guardians and stakeholders. Trainings are up to date and current. I am always willing to learn something new. 2009 NJACP leadership award recipient. I love to see a smile on the individuals faces and strive to make them happy.

I currently use Net Smart as ERC but have used Therap in the past. Currently using ADP for payroll processing. I am good with outlook and manage my schedule on the out look calendar. I organize all of my files on the computer and work best out of organization. I know how to scan and post items to the computer.

Overview

24
24
years of professional experience

Work History

Sr. Program Administrator

21 Plus Inc
10.2014 - Current
  • Mentored junior staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
  • Facilitated smooth communication between stakeholders by serving as a liaison between departments, promoting collaboration and information sharing.
  • Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
  • Provided exceptional customer service by addressing inquiries from stakeholders promptly and professionally.
  • Organized training sessions for staff members involved in the administration of programs to develop their skills further and enhance overall team performance.
  • Continuously monitored progress toward stated goals while adjusting strategies accordingly based on changing circumstances or needs identified during implementation phases.
  • Provided comprehensive support by managing schedules, preparing reports, processing invoices, and handling correspondence for program administrators.
  • Ensured compliance with applicable regulations by maintaining up-to-date knowledge of relevant laws governing program activities.
  • Provided ongoing direction and leadership for program operations.
  • Monitored program performance to identify areas for improvement.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for up to 5 group home at least 50 employees.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel. oversaw program finances for group homes and ensured accuracy.
  • Supervised at least 5 junior supervisors at one time.
  • Maintained at least 5 homes with state regulations with licensing standards.
  • Have facilitated trainings for the agency.

Program Administrator

21Plus Inc
10.2003 - Current
    • Over saw a group home for 5 medically needy individuals.
    • Coordinated medical care and follow up.
    • Coordinated schedules for 11 staff.
    • Oversaw the individuals funds.
    • Oversaw the house food budget and petty cash.
    • Maintained state licensing standards in the home and had above average inspections every year.
    • Conducted staff meetings monthly.
    • Conducted staff evaluations annually.
    • Administered disciplinary action as required.
    • Completed monthly reports.
    • Created activity calendars for the individuals.
    • Maintained medical data base for client care records.
    • Maintained positive relationships with families and stakeholders.

Dietary Aide

Community Medical Center
07.2000 - 09.2003
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
  • Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
  • Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
  • Implemented feedback mechanisms for patients on meal quality, driving continuous improvement.
  • Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
  • Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
  • Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • knowledge of diet textures and dysphagia training
  • became Serve Safe Certified.

Education

Associate of Science - Social Sciences

Ocean County College
Toms River NJ
06.2014

Skills

    • Meeting facilitation
    • Effective leader
    • Staff Development
    • Training and Orientation
    • Microsoft Office
    • Scheduling
      • Scheduling and calendar management
      • Administrative background
      • Electronic Filing Systems
      • Performance Evaluations
      • Data Entry
      • Staff Management

Accomplishments

  • I am the proud winner of the 2009 NJACP LeaderShip Award.
  • A few years back we were a team of 4 Sr. Supervisors and due to resignations and health issues I was the only Sr. Supervisor left. I oversaw all of the group home managers in all of our then 13 homes. I made a point to get to each home at least once a month and to attend all ISPs and IDT meetings for our individuals.
  • I have implemented new diet order forms for our individuals which are more concise and stream lined and are utilized agency wide.
  • During the pandemic I did site visits sitting outside even in the heat with my umbrella for shade so I could review binders and make sure my programs remained in compliance. I also utilized the basements of homes that had them so I could review books with out having contact with my staff or individuals.
  • I have collaborated with our team to revamp the Initial Employee Training Program for new hires at our agency. Which I also teach.
  • I also collaborated with our team to revamp a training that teaches the importance fo valued social roles for individuals with Developmental and Intellectual Disabilities in Society which I also train.

Timeline

Sr. Program Administrator

21 Plus Inc
10.2014 - Current

Program Administrator

21Plus Inc
10.2003 - Current

Dietary Aide

Community Medical Center
07.2000 - 09.2003

Associate of Science - Social Sciences

Ocean County College

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Dawn Rubino