Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Runnels

Hazelwood,MO

Summary

Productive Clinical Manager with highly developed skills in program development, implementation and oversight. Superior oral and written communication talents to develop effective clinical policies and procedures. Culturally sensitive and aware of diversity with over 22 years of social service experience.

Overview

19
19
years of professional experience

Work History

Residential Clinical Program Manager

ALM Hopewell Center
05.2021 - Current
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
  • Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
  • Provided crisis management and intervention during emergency situations.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Developed, implemented and monitored residential policies and procedures.
  • Promoted culture of respect and understanding among staff and residents.
  • Solved grievances and complaints by collaborating with residents.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Conducted weekly meetings with staff to review program goals, address issues and provide support.
  • Evaluated residents progress to identify areas of improvement and provide feedback.
  • Supervised 20-30 employees and provided feedback on performance.

Community Mental Health Liaison

ALM Hopewell Center
08.2015 - 05.2021
  • Worked directly with law enforcement and participated in care coordination procedures.
  • Addressed consumer concerns and provided support to vulnerable demographics.
  • Helped vulnerable individuals navigate behavioral healthcare system.
  • Developed and maintained relationships with community partners to build program scope.
  • Collaborated with external organizations to coordinate health and social services.

Probation and Parole Officer

Missouri Department Of Corrections
08.2004 - 08.2015
  • Developed case reports detailing inmate history and likelihood of committing another crime.
  • Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
  • Arranged substance abuse rehabilitation for offenders.
  • Provided court testimony to support court decisions.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Monitored inmates' progress using questionnaires and psychological testing.
  • Performed routine home inspections and drug tests for offenders on parole.
  • Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
  • Served as court liaison by attending court hearings and presenting reports and recommendations.

Education

Doctoral Candidate - Human Services

Capella University
Minneapolis, MN
12.2023

Master of Science - Counselor Education

Jacksonville State University
Jacksonville
12.1999

Bachelor of Arts - Deaf Rehabilitation

Talladega College
Talladega, AL
06.1995

Skills

  • Case management
  • Risk and need assessments
  • Report writing
  • Cultural Competency
  • Staff Meeting Facilitation
  • Performance Improvement
  • Residential Treatment
  • Facilitate Training
  • Crisis Intervention and suicide prevention
  • Regulation and Compliance
  • Team Meeting Management
  • Standard Operating Procedure

Timeline

Residential Clinical Program Manager

ALM Hopewell Center
05.2021 - Current

Community Mental Health Liaison

ALM Hopewell Center
08.2015 - 05.2021

Probation and Parole Officer

Missouri Department Of Corrections
08.2004 - 08.2015

Doctoral Candidate - Human Services

Capella University

Master of Science - Counselor Education

Jacksonville State University

Bachelor of Arts - Deaf Rehabilitation

Talladega College

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Dawn Runnels