Dawn Salazar
Ukiah ,CA
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality and retail sectors, notably at Patrona Restaurant and Lounge. Excelled in enhancing customer satisfaction through exceptional communication and service prioritization. Proven track record in upselling techniques and proficient in POS system operations, significantly contributing to revenue growth and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Head Waitress
Patrona Restaurant and Lounge
01.2014 - Current
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Customer Service Representative
Longs Drug Store (CVS)
- Helped customers complete purchases, locate items, and join reward programs.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Head Waitress
Crush
01.2013 - 12.2020
- Cultivated warm relationships with regular customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Skills
- Service prioritization
- Exceptional communication
- Salesmanship
- Food and beverage pairings
- Upselling techniques
- Accurate money handling
- POS system operations
- Time management skills
- Flexible Schedule
Timeline
Head Waitress
Patrona Restaurant and Lounge
01.2014 - Current
Head Waitress
Crush
01.2013 - 12.2020
Customer Service Representative
Longs Drug Store (CVS)
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