Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Samples

Overland Park,KS

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Kinesphere Physical Therapy
Overland Park, KS
01.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

Front Desk Medical Receptionist

20/20 Optix
Overland Park, KS
08.2021 - 05.2022
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.

Front Desk Medical Receptionist/Patient Care Technician

Meadowbrook Rehabilitation Hospital
Gardner, KS
01.2021 - 08.2021
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Answered constant flow of customer calls with minimal wait times.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Helped patients complete activities of daily living.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Cleaned, sanitized and moved hospital equipment.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.

Safety Supervisor

UPS
Edgeton, KS
09.2020 - 05.2021
  • Completed workplace safety and hazard inspections.
  • Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
  • Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
  • Monitored safety practices of new and existing employees.
  • Kept main work areas free of debris and obstacles that could cause falls and mishaps.
  • Inspected work practices and procedures for compliance with company and federal regulations.
  • Trained company employees in safety procedures and provided in-depth documentation for review.
  • Reviewed company processes and suggested methods that would improve overall safety for all employees.
  • Instructed employees on OSHA standards.
  • Mentored and managed team of safety specialists and enforced safety protocols among associates.
  • Recognized, documented and advised on removal of hazards.
  • Conducted safety audits and investigated plant quality issues.

Education

Dipolma - Nursing

Colorado Technical University
Colorado Springs, CO
10.2011

Skills

  • Computer Proficiency
  • Front Desk Operations
  • Telephone Etiquette
  • Positive Attitude and Energetic
  • Data Entry and Database Software
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Customer Complaint Resolution
  • Reminder Calls
  • Fee Collection
  • Directing Callers
  • Welcoming Guests
  • Making Appointments
  • Appointment Confirmation
  • Automated and Manual Data Entry
  • Spreadsheet Tracking
  • Accounting and Billing Software
  • Demographics Information
  • Concierge Services

Timeline

Front Desk Receptionist

Kinesphere Physical Therapy
01.2022 - Current

Front Desk Medical Receptionist

20/20 Optix
08.2021 - 05.2022

Front Desk Medical Receptionist/Patient Care Technician

Meadowbrook Rehabilitation Hospital
01.2021 - 08.2021

Safety Supervisor

UPS
09.2020 - 05.2021

Dipolma - Nursing

Colorado Technical University

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Dawn Samples