Dawn Sawvel

• Led strategic initiatives to enhance operational efficiency and drive business growth.
• Collaborated with cross-functional teams to streamline processes and improve service delivery.
• Developed and implemented training programs to elevate team performance and knowledge sharing.
• Analyzed market trends to inform decision-making and strategic planning efforts.
• Facilitated meetings to gather insights, foster collaboration, and address stakeholder concerns effectively.
• Oversaw project management initiatives, ensuring alignment with organizational goals and objectives.
• Mentored junior staff, promoting professional development and fostering a culture of learning.
• Created comprehensive reports to evaluate performance metrics and guide executive strategy discussions.
• Managed projects efficiently, ensuring timely delivery and high-quality results.
• Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
• Developed and maintained strong relationships with clients, resulting in increased business opportunities.
• Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
• Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
• Established policies and procedures that improved operational efficiency within the organization.
• Improved customer satisfaction by streamlining processes and implementing new strategies.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.

• Led strategic initiatives to enhance client engagement and retention processes.
• Improved operational efficiencies by streamlining project management workflows.
• Manage a team of Business Analysts, Technical Lead, Developers and Quality Assurance tester.
• Lifecycle Management - Acts as a liaison between the Vendor, Carriers, Business, IT and Finance analyzing business and user needs and visiting exiting systems logic difficulties. Proposes solutions to stated business problems, assesses alternative solutions, and identifies gaps based on knowledge of the product and how clients use the product.
• Business Model and Financials – Proposes solutions to stated business problems, assess alternative solutions, and identifies gaps based on knowledge of system. Serves as key decision maker on priorities of product backlog and works to ensure that all stakeholders alignment at each stage of the development lifecycle. Manages dependencies in and across sprints and releases. Provides direction and collaborates effectively with appropriate stakeholders on complex issues and conflicts that impact time, cost, scope, quality, and risk of assigned projects.
• Vision and Leadership – provides a complex understanding of the business and contributions to the program vision and roadmap development to senior leadership. Directs, advises, and collaborates with internal and/or external stakeholders to determine Key Performance Indicators (KPI’s) and Objectives and Key Results (OKR). Served as a mentor for multi-summer interns to help develop their talents.
• Collaboration - Partners with key stakeholders and/or all levels of management to gather and support prioritization of complex product requirements, providing recommendations, as appropriate.
• Release Management – Develops and executes project planning, change management and communications planning while managing changes to scope.

▪ As Portfolio Leader I managed Project Delivery Office at level including all cross-portfolio Line of Business. Project initiatives include Strategic, Non-Discretionary, Regulatory, Infrastructure and Discretionary.

• Review new projects with a tactical lens to align business and technology with multiple departments strategic goals and processes.
• Strategize with all levels of Management within IT, ITPMO, Continuous Improvement, Finance, Compliance, Legal and Business on prioritization and execution.
• Continuous evaluation of prioritization & funding of the portfolio. Considering aggregate costs, risk and returns of all programs and projects within the portfolio.
• Consistently partnering with Business, Business Analyst Management & IT on resource demand and capacity.

• Analyzed business requirements to optimize system functionalities and enhance user experience.
• Collaborated with cross-functional teams to implement process improvements and streamline operations.
• Led initiatives for system integration, ensuring alignment with organizational objectives and compliance standards.
• Developed detailed documentation for system processes, improving knowledge transfer across departments.
• Developed structured training documentation and procedural guidelines to ensure consistency and effectiveness in training programs.
• Managed quality assurance and testing teams to uphold high standards of product performance.