Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Dawn Scates

Colorado Spring,CO

Summary

Responsible professional with experience in retail operations, Pharmacy operations and personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.

Overview

31
31
years of professional experience
1
1
Certification

Work History

CERTIFIED STORE MANAGER

Walgreens
03.2015 - Current
  • Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
  • Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times
  • Input patient and prescription information to produce product labels and assist in prescription filling process
  • Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
  • Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store
  • Interviewed and hired prospective employees according to team needs
  • Oversaw day-to-day store operations to foster efficient and profitable operations
  • Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
  • Mentored new employees on store policies and procedures while providing guidance and support in their roles
  • Created weekly work schedules to meet staffing needs while controlling labor costs
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary.

Pharmacy Technician

Dell Seton Medical Center At The University Of Texas
01.2024 - 05.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

SOFTLINES MANAGER

Dick Sporting Goods
06.2013 - 01.2015
  • Managed merchandise displays throughout the store according to company guidelines
  • Facilitated monthly meetings with staff members to review progress towards goals
  • Created and maintained employee schedules, ensuring adequate coverage during peak times
  • Developed and implemented a customer service training program to improve customer satisfaction ratings
  • Implemented loss prevention procedures to reduce shrinkage and maximize profits
  • Maintained awareness of current trends in the softlines industry
  • Supervised daily operations of the department while adhering to company policies and procedures.

DEPARTMENT MANAGER

HEB
03.1993 - 03.2013
  • Trained and supervised associates on customer service excellence and strong company culture
  • Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization
  • Delivered excellent customer service, driving quality shopping experiences
  • Demonstrated exceptional problem solving skills in resolving customer complaints and issues
  • Maintained accurate inventory records, ensuring all products were accounted for at all times
  • Assisted customers with inquiries related to products and services offered in the department
  • Utilized strong organizational skills to develop efficient processes for managing daily operations
  • Provided leadership and mentorship to staff members, leading to improved job performance and morale
  • Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
  • Scheduled coverage during peak traffic periods, fostering positive customer experiences
  • Followed loss prevention and risk management guidelines, resulting in enhanced safety and security
  • Utilized computer and point of sale systems for maintaining inventory and managing profit and loss.

Education

HIGH SCHOOL DIPLOMA -

Eureka High School
Eureka, California
05.1992

Skills

  • Product and Service Sales
  • Employee Motivation
  • Goals and Performance
  • Store Trends
  • Order Management
  • Staff Management
  • Team Leadership
  • Staff Training
  • Customer Service
  • Maximizing Profitability
  • Store Support
  • Culture Development

Certification

Certified Pharmacy Technician

Personal Information

Title: Certified Store Manager

References

References available upon request

Timeline

Pharmacy Technician

Dell Seton Medical Center At The University Of Texas
01.2024 - 05.2024

CERTIFIED STORE MANAGER

Walgreens
03.2015 - Current

SOFTLINES MANAGER

Dick Sporting Goods
06.2013 - 01.2015

DEPARTMENT MANAGER

HEB
03.1993 - 03.2013

HIGH SCHOOL DIPLOMA -

Eureka High School

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Dawn Scates