Dawn Schafer
Kersey,CO
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Johnson's Corner. Proven ability to enhance guest engagement and satisfaction through effective problem-solving and relationship management. Experienced in POS operations and training new staff, contributing to a positive and efficient dining environment.
Overview
20
20
years of professional experience
Work History
Server
Black Bear Diner Restaurant
05.2025 - 10.2025
- Provided exceptional customer service, ensuring guest satisfaction and prompt attention to needs.
- Assisted in menu recommendations, enhancing dining experience through product knowledge.
- Managed multiple tables efficiently during peak hours, maintaining quality service standards.
- Processed orders accurately using point-of-sale system, improving order turnaround time.
- Collaborated with kitchen staff to ensure timely delivery of meals and adherence to special requests.
- Trained new servers on restaurant protocols, fostering a supportive team environment.
- Maintained cleanliness and organization of dining area, contributing to positive atmosphere and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Lead Server
Johnson's Corner
06.2021 - 12.2024
- Supervised daily operations to ensure exceptional customer service and dining experience.
- Trained and mentored new servers on menu knowledge and service protocols.
- Coordinated staff schedules to optimize efficiency during peak dining hours.
- Assisted in inventory management, tracking supplies and minimizing waste.
- Implemented upselling techniques, enhancing overall sales performance within the team.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Server
Kersey Cafe
02.2014 - 08.2019
- Handled cash and credit transactions accurately, ensuring financial integrity at end of shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Provided exceptional customer service, ensuring guest satisfaction and prompt attention to needs.
- Collaborated with kitchen staff to ensure timely delivery of meals and adherence to special requests.
- Trained new servers on restaurant protocols, fostering a supportive team environment.
Receptionist
Mosiac Alliance Insurance
02.2011 - 11.2013
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organized filing systems for client records and insurance documentation.
- Assisted in processing insurance claims and inquiries, providing accurate information to clients.
- Coordinated communication between clients and agents, enhancing customer service experience.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Receptionist
Hurley Ranch Elementary School
08.2005 - 06.2010
- Handled multi-line phone system, directing calls efficiently to appropriate personnel.
- Managed front desk operations, ensuring seamless client check-in and appointments.
- Coordinated communication between departments to enhance service delivery and client satisfaction.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Supported company correspondence by drafting and distributing memos and emails.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Enhanced communication with parents regarding attendance issues, resulting in noticeable decrease in unexcused absences.
- Increased awareness of attendance importance through creation and distribution of informational newsletters to parents.
- Coordinated communication between parents, teachers, and administration regarding attendance issues.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
GED - General Studies
Yavapai College
Prescott, AZ10.2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Food safety practices
- Point of sale operation
- Relationship management
- Shift management
- POS operation
- Point of sale (POS) system operations
- Server training
- Reliable and responsible
- Multitasking Abilities
- Problem-solving
- Excellent communication
Timeline
Server
Black Bear Diner Restaurant
05.2025 - 10.2025
Lead Server
Johnson's Corner
06.2021 - 12.2024
Server
Kersey Cafe
02.2014 - 08.2019
Receptionist
Mosiac Alliance Insurance
02.2011 - 11.2013
Receptionist
Hurley Ranch Elementary School
08.2005 - 06.2010
GED - General Studies
Yavapai College