Dawn Schlich

• Created internal control of day-to-day transactions and punctually opened and closed business.
• Shouldered management responsibilities during absence of manager.
• Explained services and products to customers in friendly and engaging way.

• Worked on cleaning team to service hotels, offices and other commercial buildings.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Restocked linen and cycled towels and sheets in full-service hotel-based spa.
• Categorized laundry received by clients based on fabric type.
• Adhered to professional house cleaning checklist.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.

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• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Verified cleanliness and organization of storage areas and carts.
• Operated power equipment tools such as backpack vacuums and floor sweepers.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Dusted picture frames and wall hangings with cloth.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Recommended products to customers, thoroughly explaining details.
• Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
• Entered orders into Type computer database system.
• Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
• Surpassed sales goals through implementation of effective marketing strategies.
• Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.