Dawn Schoenen
Summary
I am seeking a position in a professional office with a focus on customer service. I have many years' experience working with the public and find a client focused role best suites me. I enjoy an environment with good coworker harmony and a focus on providing the best client service. I am ideally looking for a long term position where I can make my mark and become an established part of the team.
Offering strong organizational skills and friendly, professional demeanor, ready to learn and grow in medical office setting. Brings ability to quickly grasp medical terminology and healthcare procedures, alongside proficiency in computer systems and administrative tasks. Ready to use and develop communication and organizational skills in [Desired Position] role.
Overview
27
27
years of professional experience
Work History
Medical Receptionist
Associates in Dermatology
03.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Assisted patients with check-in and registration processes, ensuring accurate data entry.
- Coordinated communication between medical staff and patients for improved service delivery.
- Handled incoming calls, addressing inquiries and directing calls to appropriate departments.
- Managed multi-line phone system and pleasantly greeted patients.
SA II
Stock Yards Bank and Trust
05.2022 - 02.2025
- Service Associate II
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries and service requests, enhancing overall satisfaction.
- Managed daily cash drawer operations, balancing funds at the end of each shift without discrepancies.
- Contributed to branch sales efforts by promoting financial products and services tailored to customer needs.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
Medical Receptionist
Interfaith Health Clinic
01.1998 - 12.2000
- As a receptionist I answered a multi-lined phone, scheduled appointments, verified insurance coverage and checked patients in for their appointment. Also made sure patient information up to date in the computer.
Education
Administrative Professional
Jefferson Community And Technical College
Louisville, KYSkills
- Front office administration
- Professional phone communication
- Effective schedule coordination
- Experienced in medical terminology usage
- Mod-Med
- Ema
- Leading Reacm
Timeline
Medical Receptionist
Associates in Dermatology
03.2025 - Current
SA II
Stock Yards Bank and Trust
05.2022 - 02.2025
Medical Receptionist
Interfaith Health Clinic
01.1998 - 12.2000
Administrative Professional
Jefferson Community And Technical College
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