Dawn Schooley
Rochester,Pennsylvania
Summary
Accomplished Clinical Case Manager with a proven track record at Gateway Rehabilitation Center, enhancing patient care through effective coordination and behavioral health interventions. Skilled in clinical documentation and teamwork, I drove quality improvement initiatives, significantly improving patient outcomes. Expert in navigating healthcare systems, I excel in delivering individualized therapy and managing crises with empathy and efficiency.
Overview
17
17
years of professional experience
Work History
Clinical Case Manager
Gateway Rehabilitation Center
07.2020 - 08.2024
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Maintained up-to-date knowledge of relevant policies, procedures, regulations, guidelines related to clinical case management practice, ensuring compliance across all professional activities.
- Provided crisis intervention and risk assessments.
- Empowered patients to take an active role in their own care by providing education on available resources, rights, and responsibilities within the healthcare system.
General Manager
Denny's Restaurants Franchise Association
01.2016 - 07.2020
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Manager
Sheetz
01.2011 - 02.2016
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Assistant Manager
Golden Corral Buffet and Grill
02.2008 - 02.2011
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Bachelor of Science - Addiction Psychology
Southern New Hampshire University
Hooksett, NH06-2025
Associate of Science - Health Sciences
Community College of Beaver County
Monaca, PA06-1996
Skills
- Teamwork and cooperation
- Confidentiality and privacy
- Behavioral health interventions
- Healthcare navigation
- Suicide risk assessment
- Clinical documentation
- Professional boundaries
- Clinical assessment
- Patient assessments
- Mental health counseling
- Self-care and resilience
- Care coordination
- Quality improvement
- Medication management
- Client engagement
- Individual therapy
- Resource linkage
- Discharge planning
- Utilization review
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Timeline
Clinical Case Manager
Gateway Rehabilitation Center
07.2020 - 08.2024
General Manager
Denny's Restaurants Franchise Association
01.2016 - 07.2020
Manager
Sheetz
01.2011 - 02.2016
Assistant Manager
Golden Corral Buffet and Grill
02.2008 - 02.2011
Bachelor of Science - Addiction Psychology
Southern New Hampshire University
Associate of Science - Health Sciences
Community College of Beaver County
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