Dawn Schooley
Dearborn,MI
Summary
Dedicated Medication History Technician, patient focused, committed to patient care, support and assisting medical staff with accurate and effective medication reconciliation. Detailed-oriented and computer-savvy professional. Personable and courteous in all interactions with patients and team members. Driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
21
21
years of professional experience
Work History
Medication History/Pharmacy Technician
Henry Ford Wyandotte Hospital
2014.10 - Current
- Performed medication histories through patient and/or family interviews focused on obtaining current medication regimen for patients arriving via the emergency department to be admitted to the inpatient units.
- Collected, reviewed, and verified medication information utilizing patient and/or family information, as well as outside pharmacy records,Physicians office records, long term facility records, Rehabilitation facilities and previous hospital encounters as necessary to facilitate transition of care.
- Appropriately directed, triaged or communicated to pharmacists, nurses, physicians or other requestors and ensured follow-up in a timely manner regarding medication history information.
- Prepared intravenous solutions and other admixtures using aseptic technique.
- Unit dosing and batch preparations of sterile and non-sterile products through automations.
- Adhering to USP-797 standards and departmental procedures.
Administrative Assistant
Mechanical Heating and Cooling
2006.02 - 2010.06
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting customers.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Customer Service Representative
Metro Cars
2003.03 - 2006.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Assigning/canceling trips and follow-up runs
- Operating two-way radio equipment
- Dispatching chauffeurs to specified locations
Education
Certificate - Pharmacy Technician
Henry Ford College
Dearborn, MI05.2014
Diploma - Administrative Assistant
Detroit Business Institute - Downriver
Riverview, MI09.2005
Skills
- Strong verbal communications
- Exceptional patient care and interaction
- Efficient and reliable team player
- Strong organizational skills
- HIPAA compliant/patient confidentiality
- Aseptic technique
- Office administration
- Motivated self-starter
- Team collaboration
- Supporting pharmacy operations
- Close attention to detail
Licenses
Licensed Pharmacy Technician
Timeline
Medication History/Pharmacy Technician
Henry Ford Wyandotte Hospital
2014.10 - Current
Administrative Assistant
Mechanical Heating and Cooling
2006.02 - 2010.06
Customer Service Representative
Metro Cars
2003.03 - 2006.02
Certificate - Pharmacy Technician
Henry Ford College
Diploma - Administrative Assistant
Detroit Business Institute - Downriver
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