Dawn Sciarrone

• Generated repeat business through exceptional customer service.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Provided customers with estmates for the repair of their vehicle.
• Collaborate with insurance adjustors to facilitate claims processing.
• Calculated cost estimates for repair or replacement of vehicle parts.

• Facilitated front desk operations for busy high-volume front desk.
• Built relationships with long-term clients through individualized and outstanding customer service.
• Greeted and directed customers kindly and accurately.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Facilitated and coordinated the monthly schedules of employees.
• Addressed and welcomed large volume of guests to the business per day, improving overall customer service and engagement.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Delivered hands-on training to new and current employees on security, sign-in and guest relations procedures.
• Managed customer complaints and rectified issues to complete satisfaction.

Successful organized the After School Enrichment Program. Hired and Managed Staff and Vendors. Followed specific security measures. Improved the Program greatly from what it was when I took it over. This was done but setting enrollment records and growing the program in size by adding more vendors to the program.