Dawn Scott
Tulsa,OK
Summary
Dedicated and versatile professional with extensive experience in customer service, caregiving, and operations across various industries. Strong background in money services, food service, and patient care, excelling in fast-paced environments and committed to delivering exceptional support to clients and customers. Effective communication, team collaboration, and organizational expertise ensure efficiency and satisfaction in every role. Currently seeking full-time or part-time opportunities, including remote positions, and open to relocation. Authorized to work in the U.S., ready to contribute diverse skill set to a new team.
Overview
3
3
years of professional experience
6
6
Certification
Work History
Money Services Associate
Walmart Money Center
06.2024 - 10.2024
- I am a dynamic Money Services Associate with experience in providing comprehensive financial services
- Proficient in managing transactions, assisting customers with various money-related services, and ensuring a high level of customer satisfaction, I thrive in fast-paced environments and am committed to delivering exceptional service
- Facilitated money services: Managed various transactions, including sending and receiving money, cashing checks, and processing bill payments, ensuring accuracy and efficiency
- Assisted customers with prepaid cards: Guided customers through the process of loading funds onto prepaid cards, addressing their questions and ensuring a smooth experience
- Operated the cash register: Responsible for cash handling and transactions at the register, consistently maintaining accuracy and balancing the drawer at the end of each shift
- Ensured compliance: Adhered to company policies and procedures to maintain service quality and security, fostering trust with customers
- Collaborated with team members: Worked effectively with colleagues to streamline operations and enhance service delivery, contributing to a positive team environment
Cashier
Wal-Mart
02.2022 - 11.2023
- Delivered exceptional customer service by greeting and assisting customers, addressing inquiries, and resolving issues to ensure a positive shopping experience
- Processed transactions efficiently, handling cash, credit, and debit payments while maintaining accuracy in the cash register
- Collaborated with team members to maintain a clean and organized checkout area, ensuring smooth operations during peak hours
Delivery Driver
DoorDash
01.2022 - 02.2023
- Accepted and managed orders: Efficiently accepted food delivery orders, ensuring timely and accurate delivery to customers while maintaining high service standards
- Shop and picked up orders: Responsible for shopping and picking up orders from restaurants and stores, verifying accuracy and quality to enhance customer satisfaction before delivery
- Communicated with customers: Effectively communicated with customers to provide updates on order status, address concerns, and ensure a positive delivery experience
- Navigated delivery routes: Used GPS technology to navigate various routes, optimizing delivery times while adhering to safety regulations and minimizing delays
- Maintained high performance rating: Achieved a high customer satisfaction rating through reliability, professionalism, and exceptional customer service, contributing to the overall success of the delivery platform
Team Member
Whataburger
08.2021 - 01.2022
- Provided exceptional customer service: Engaged with customers to create a welcoming environment, ensuring their needs were met and addressing any inquiries or concerns
- Served customers and took orders: Efficiently processed customer orders, accurately inputting information and delivering food and beverages in a timely manner
- Trained new team members: Assisted in training and onboarding new employees on front cash operations and customer service best practices, fostering a supportive team environment
- Maintained cleanliness and organization: Ensured a clean and organized work area, adhering to health and safety standards while enhancing the overall dining experience
- Collaborated with team members: Worked effectively with colleagues to streamline operations during peak hours, contributing to a smooth workflow and enhanced customer satisfaction
Education
Cna - Nursing
Moberly Area Community College
Moberly, MO05.1999
Skills
- Patient Care
- Food Service & Preparation
- Communication Skills
- Leadership & Training
- Cash Handling & POS Systems
- Organizational Skills
- Commercial Driving
- Caregiving for Special Needs
- Guest Relations & Hospitality
- Conflict Management
- Basic Math & Order Fulfillment
- Time Management
- Team Collaboration
- Customer Service
- Attention to Detail
- Computer Skills
- Customer interaction
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- Oral communication
- Work Planning and Prioritization
- Client Engagement
- New Hire Training
- Issue Resolution
- Data Entry
- Cross-Functional Teamwork
- Management Support
- Sales expertise
Certification
Driver's License, Valid and current driver's license, enabling safe and reliable transportation for work-related duties.
Timeline
Money Services Associate
Walmart Money Center
06.2024 - 10.2024
Cashier
Wal-Mart
02.2022 - 11.2023
Delivery Driver
DoorDash
01.2022 - 02.2023
Team Member
Whataburger
08.2021 - 01.2022
Cna - Nursing
Moberly Area Community College