Dawn Scrima
North Huntingdon,PA
Summary
Dedicated Triage Nurse with extensive experience at Forbes Family Medicine and UPMC St. Margaret’s, showcasing exceptional patient assessment skills and collaborative teamwork. Proven track record in enhancing patient satisfaction and outcomes through efficient organization and empathetic patient care. Expert in medication management and clinical vital records, contributing to improved patient care documentation and staff mentoring.
Knowledgeable Desired Position with background in managing patient assessments and prioritizing care. Proven track record of effectively coordinating with healthcare teams and ensuring timely interventions. Demonstrated ability in critical thinking and patient communication.
Overview
21
21
years of professional experience
Work History
Triage Nurse
Forbes Family Medicine
04.2022 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
- Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Conducted thorough physical assessments to identify potential underlying issues that may require further medical attention or intervention.
- Improved patient satisfaction by providing compassionate care and clear communication during triage process.
Substitute School Nurse
Norwin School District
10.2021 - 04.2022
- Cover for the absent certified school nurses
- Assist with screening all students
- Collaborated with teachers and staff to ensure a safe and healthy learning environment for all students.
- Developed strong relationships with diverse student populations, fostering trust in the nurse''s office as a safe space for support and assistance.
- Provided compassionate care to ill or injured students, coordinating with parents as needed for timely pickup or further medical attention.
RN
UPMC St. Margaret’s
04.2004 - 05.2015
- Managed complex cases on an active medical-surgical floor.
- Functioned as the lead nurse on the unit.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Managed care from admission to discharge.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Provided direct patient care, stabilized patients, and determined next course of action.
Education
RN -
St. Margaret’s SON
Aspinwall03.2007
LPN -
St. Margaret’s School of Practical Nursing
Aspinwal04.2004
Skills
- Assessment
- Patient Care Documentation
- Clinical Vital Records
- Collaborative Teamwork
- Patient Medication Management
- Consistent Reliability
- Efficiently Organized
- Patient Assessment Skills
- Triage
Timeline
Triage Nurse
Forbes Family Medicine
04.2022 - Current
Substitute School Nurse
Norwin School District
10.2021 - 04.2022
RN
UPMC St. Margaret’s
04.2004 - 05.2015
RN -
St. Margaret’s SON
LPN -
St. Margaret’s School of Practical Nursing