Dawn Segars
College Station,Texas
Summary
Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 25 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
25
25
years of professional experience
Work History
Virtual Customer Service Insurance Agent
Harte Hanks
09.2020 - Current
- Answer inbound calls as well as make outbound calls that assist in helping the individual with their needs
- Document any notes that are necessary for that individual
- Proceed with active listening and supply them with correct information to better assist what they are seeking
- And assist clients with the proper products and information that best is suitable for them and provide and them coverage.
Medical Administrative Assistant
Brazos Integrated Medicine
02.2016 - 02.2017
- Answering multi-Line switchboard and routing calls
- Scheduling, canceling, rescheduling, & confirming appointments
- Customer service, ordering supplies
- Checking in and outpatients
- Routing faxes, referrals, & obtaining medical records
- Data Entry, insurance verification, scanning in patient documents & routing to chart
- Cash handling, billing & collections, collecting co-pays, deductibles & outstanding balances.
Medical Administrative Assistant
Methodist - Pearland Primary Care
09.2012 - 01.2016
- Answering multi-Line switchboard and routing calls
- Scheduling, canceling, rescheduling, and confirming appointments
- Customer service, ordering supplies
- Checking in and outpatients
- Routing faxes, referrals, & obtaining medical records
- Data Entry, insurance verification, scanning in patient documents and routing to chart
- Cash handling, billing & collections, collecting co-pays, deductibles, outstanding balances.
Back Office/Medical Administrative Assistant
Bay Area Podiatry Associates
09.2009 - 07.2012
- Answering multi-Line switchboard and routing calls
- Scheduling, canceling, rescheduling, and confirming appointments, rooming patients
- Customer service, checking in and outpatients, referrals, retrieving pre-authorizations for procedures
- Data Entry and Insurance verification, medical records, billing & collections
- Scheduling surgeries, calling in medications & obtaining pre-authorizations for certain medications.
Education
Health Information Management - Health Information Management
Blinn Community College
Bryan, TexasCertification - Licensed Life & Health Insurance Agent
Self Study
03.2020
Pharmacy Technician Certification -
San Jacinto College
Houston, Texas05.2004
Skills
- Insurance Verification/Referrals/Authorization
- Data entry/10 Key Touch
- PPO/HMO/EPO/Medicare/Medicaid
- Medical Terminology/EMR Systems
- Schedule Management/Patient Demographics
- Payment collection and processing/Payment Plan Options
- Appointment management/Data Entry
- Medical Transcription/Problem-Solving
- Cash Handling
- HIPAA Compliance Knowledge
- Office Coordination/Computer Proficiency
- Patient Confidentiality Adherence/HIPAA Regulations
- Patient care and confidentiality
- Supply Ordering/Appointment Coordination
- Patient Registration/Medical Records Maintenance
- Phone and Email Etiquette/Patient Relations
References
- Selena Ortiz, 254-715-8153
- Margaret Baltrip, 281-236-6301
- Marie Baker, 281-910-4726
Timeline
Virtual Customer Service Insurance Agent
Harte Hanks
09.2020 - Current
Medical Administrative Assistant
Brazos Integrated Medicine
02.2016 - 02.2017
Medical Administrative Assistant
Methodist - Pearland Primary Care
09.2012 - 01.2016
Back Office/Medical Administrative Assistant
Bay Area Podiatry Associates
09.2009 - 07.2012
Health Information Management - Health Information Management
Blinn Community College
Certification - Licensed Life & Health Insurance Agent
Self Study
Pharmacy Technician Certification -
San Jacinto College