Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

DAWN SERETTA

Palenville,NY

Summary

To obtain a management position in the Food Service Industry in which to utilize my extensive knowledge and work experience

Overview

15
15
years of professional experience
1
1
Certification

Work History

MARIOTT/SADEXO FOOD SERVICES
  • Performed all aspects of Food Service Manager position
  • Provided high quality meals in cafeteria that served 509 employees
  • Managed staff of 12 including training, scheduling, encouragement of team work and performing employee evaluations
  • Created and implemented annual budget
  • Maintain high standards of sanitization and cleanliness
  • Monitor inventory and prepare orders.

Manager on Duty/Kitchen Manager

Sunflower Market
05.2018 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Developed and implemented strategies to increase sales and profitability.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.

CAFETERIA MANAGER

PIONEER VALLEY SCHOOL DISTRICT
03.2012 - 07.2015
  • Responsible for creating and implementing interesting and nutritionally sound daily menu selections
  • Maintained state and federal nutritional guidelines for a school of 290 students
  • Managed all aspects of inventory and ordering
  • Supervised, trained and scheduled all cafeteria staff
  • Generated and maintained annual budget
  • Maintained a clean and sanitary work environment in compliance with state and federal regulations
  • Compliant with all Servsafe certification requirements.

AUSTINE SCHOOL/VERMONT CENTER FOR THE DEAF
08.2009 - 08.2013
  • Managed and direct daily operations of school cafeteria
  • Developed new student friendly menus that ensured state nutritional requirements were maintained
  • Serve as liaison and educator to staff in regard to Diabetic student management
  • Monitor inventory to prepare proper weekly order.

Education

Culinary Arts Program -

PIONEER VALLEY REGIONAL VOCATIONAL TECHNICAL SCHOOL
01.1987

Skills

  • Safety and health precautions
  • Food and supplies ordering
  • Portion Control
  • Meal Planning

Certification

Servsafe Certification

References

Available Upon Request

Timeline

Manager on Duty/Kitchen Manager

Sunflower Market
05.2018 - Current

CAFETERIA MANAGER

PIONEER VALLEY SCHOOL DISTRICT
03.2012 - 07.2015

AUSTINE SCHOOL/VERMONT CENTER FOR THE DEAF
08.2009 - 08.2013

MARIOTT/SADEXO FOOD SERVICES

Culinary Arts Program -

PIONEER VALLEY REGIONAL VOCATIONAL TECHNICAL SCHOOL

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DAWN SERETTA