DAWN SERETTA
Palenville,NY
Summary
To obtain a management position in the Food Service Industry in which to utilize my extensive knowledge and work experience
Overview
15
15
years of professional experience
1
1
Certification
Work History
MARIOTT/SADEXO FOOD SERVICES
- Performed all aspects of Food Service Manager position
- Provided high quality meals in cafeteria that served 509 employees
- Managed staff of 12 including training, scheduling, encouragement of team work and performing employee evaluations
- Created and implemented annual budget
- Maintain high standards of sanitization and cleanliness
- Monitor inventory and prepare orders.
Manager on Duty/Kitchen Manager
Sunflower Market
05.2018 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Developed and implemented strategies to increase sales and profitability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
CAFETERIA MANAGER
PIONEER VALLEY SCHOOL DISTRICT
03.2012 - 07.2015
- Responsible for creating and implementing interesting and nutritionally sound daily menu selections
- Maintained state and federal nutritional guidelines for a school of 290 students
- Managed all aspects of inventory and ordering
- Supervised, trained and scheduled all cafeteria staff
- Generated and maintained annual budget
- Maintained a clean and sanitary work environment in compliance with state and federal regulations
- Compliant with all Servsafe certification requirements.
AUSTINE SCHOOL/VERMONT CENTER FOR THE DEAF
08.2009 - 08.2013
- Managed and direct daily operations of school cafeteria
- Developed new student friendly menus that ensured state nutritional requirements were maintained
- Serve as liaison and educator to staff in regard to Diabetic student management
- Monitor inventory to prepare proper weekly order.
Education
Culinary Arts Program -
PIONEER VALLEY REGIONAL VOCATIONAL TECHNICAL SCHOOL
01.1987
Skills
- Safety and health precautions
- Food and supplies ordering
- Portion Control
- Meal Planning
Certification
Servsafe Certification
References
Available Upon Request
Timeline
Manager on Duty/Kitchen Manager
Sunflower Market
05.2018 - Current
CAFETERIA MANAGER
PIONEER VALLEY SCHOOL DISTRICT
03.2012 - 07.2015
AUSTINE SCHOOL/VERMONT CENTER FOR THE DEAF
08.2009 - 08.2013
MARIOTT/SADEXO FOOD SERVICES
Culinary Arts Program -
PIONEER VALLEY REGIONAL VOCATIONAL TECHNICAL SCHOOL