Jeremy Buchanan
Delray Beach,FL
Summary
Diligent account specialist who brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention across multiple company cultures. Motivated team player committed to contributing to company success goals and story.
Overview
10
10
years of professional experience
Work History
Legal Assistant
Seiden Law
Delray Beach, FL
01.2023 - Current
- Drafted detailed demand letters to insurance companies outlining liability, damages, and settlement requests.
- Reviewed and summarized medical records, documenting each date of service, symptoms, diagnoses, and treatment plans.
- Prepared case summaries detailing accident facts and injuries for attorney review and negotiation.
- Researched prior case materials to draft legal documents with appropriate terminology and tone.
- Monitored incoming communications, ensuring attorneys received all critical updates promptly.
- Reviewed PIP logs and provider lists to request and secure timely medical records and billing statements.
- Compiled comprehensive billing summaries detailing total medical charges and outstanding balances.
- Coordinated client scheduling for phone conferences, depositions, and meetings related to cases.
Administrative Manager & Project Coordinator
Tri-County Engineering & Inspections, Inc.
Delray Beach, FL
11.2021 - Current
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coded and entered daily invoices with in-house accounting software.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed files and records to obtain information and respond to requests.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Automated office operations by managing client correspondence and data communications.
- Filtered emails based on importance and escalated issues to leadership.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Organized and maintained documents, files and records.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Assessed, monitored and reported on work progression.
Commerce Team Leader / Team Trainer
Whole Foods Market
Palm Beach Gardens, FL
06.2020 - 11.2021
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Completed pickup and shopping orders for customers within local area.
- Mentored newly hired employees on machine operations, company policy and implemented OSHA standard training on safety procedures to prevent injuries.
- Conducted inspections in collaboration with store leaders, during and after shifts to prevent project delays and resolve issues.
- Fostered positive employee relationships through communication, training and development coaching.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Key Holder / Supervisor
Capital One Cafe
Delray Beach, FL
05.2018 - 04.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained newly hired top talent to fill key positions and maximize productivity across several locations.
- Developed and implemented strategic social media marketing plans.
- Coordinated inventory, stocking and ordering.
- Helped seek and maintain local relationships with vendors to perform end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Coordinated interviews with qualified applicants and created shortlist. Defined and documented hiring procedures and enforced adherence to standards.
Barista
Capital One Cafe
Delray Beach, FL
05.2017 - 05.2018
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Accepted cash and credit card payments, issued receipts and provided change.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Merchandised display cases and promoted prepared foods.
Server
Benihana
Pittsburgh, PA
01.2016 - 04.2017
- Greeted customers, answered questions, and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Managed closing procedures and standards to maintain store presentation and readiness for the next shift.
Education
High School Diploma -
McMillan High
05.2016
Skills
- Proficient in Microsoft Office Suites
- Team leadership and staff development
- Data entry
- Administrative management
- Scheduling and calendar management
- POS system operation and accounting
- Project management
Volunteering
- Peter’s Township Public Library 2014-2016
- Washington County City Mission 2013-2016
- Washington County Humane Society 2012-2016
References
Matthew Sanabria: 954-254-1977; Manager at Tri-County Engineering & Inspections, Inc.
Phyllis Bollerman: 561-797-4647
Jaylin Hawkins: 561-398-5560
Timeline
Legal Assistant
Seiden Law
01.2023 - Current
Administrative Manager & Project Coordinator
Tri-County Engineering & Inspections, Inc.
11.2021 - Current
Commerce Team Leader / Team Trainer
Whole Foods Market
06.2020 - 11.2021
Key Holder / Supervisor
Capital One Cafe
05.2018 - 04.2020
Barista
Capital One Cafe
05.2017 - 05.2018
Server
Benihana
01.2016 - 04.2017
High School Diploma -
McMillan High