Dawn Shirley
Rockwall,TX
Overview
22
22
years of professional experience
Work History
Manager
Gavson, Inc/Salon Cape Company
DALLAS, TX
08.2007 - Current
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Established relationships with key clients, while maintaining existing customer base.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Maintained accurate records of all transactions between customers and company representatives.
- Performed sales consultations and educated clients on products and services.
- Answered incoming calls and responded to customer inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Prepared reports on various projects for management review.
- Updated databases with new employee information, job changes and terminations.
- Performed data entry tasks into computer databases from paper documents.
- Created presentations using Microsoft PowerPoint for senior management team members.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
Order Processor
Gulf States Beauty Supply
Bessemer, AL
06.2002 - 07.2007
- Received and entered orders into computer system accurately.
- Verified customer information, such as shipping address and payment method.
- Processed returns and exchanges promptly and efficiently.
- Maintained accurate records of order status changes in database.
- Resolved customer complaints regarding orders or billing issues.
- Assisted with the processing of large orders for corporate clients.
- Responded to emails and phone calls from customers regarding order inquiries.
- Provided product advice to customers based on their needs.
- Generated invoices for each order placed by customers.
- Performed data entry tasks related to product shipments and tracking numbers.
- Checked inventory levels regularly to ensure sufficient stock availability for orders.
- Updated pricing information in the company's online store when necessary.
- Planned and developed educational programs, courses, workshops and other learning activities.
- Coordinated with external vendors to ensure quality services were provided during all education events.
Education
High School Diploma -
West Blocton High School
West Blocton, AL06-1981
Timeline
Manager
Gavson, Inc/Salon Cape Company
08.2007 - Current
Order Processor
Gulf States Beauty Supply
06.2002 - 07.2007
High School Diploma -
West Blocton High School