Dawn Shirley

Manager

Gavson, Inc/Salon Cape Company

DALLAS, TX

08.2007 - Current

Answered phone calls, responded to emails, routed mail and coordinated courier services.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Processed payroll accurately ensuring all employees were paid on time.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Provided training to new hires on office policies and procedures.
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Interviewed prospective employees and provided input to HR on hiring decisions.
Established relationships with key clients, while maintaining existing customer base.
Participated in negotiations with vendors regarding product purchases or contracts.
Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
Maintained accurate records of all transactions between customers and company representatives.
Performed sales consultations and educated clients on products and services.
Answered incoming calls and responded to customer inquiries.
Managed office supplies inventory and placed orders when necessary.
Maintained filing system for important documents such as contracts and invoices.
Prepared reports on various projects for management review.
Updated databases with new employee information, job changes and terminations.
Performed data entry tasks into computer databases from paper documents.
Created presentations using Microsoft PowerPoint for senior management team members.
Processed payroll information according to established guidelines.
Monitored emails, sorted mail and distributed correspondence accordingly.
Responded promptly to customer complaints in a professional manner.
Answered telephones to take messages or redirect calls to appropriate colleagues.
Followed up with customer accounts to resolve unpaid or past due accounts.
Checked office stock to determine supply levels and maintain inventory.
Monitored payroll, credit card purchases and invoicing to prevent financial errors.
Maintained positive working relationship with fellow staff and management.
Displayed strong telephone etiquette, effectively handling difficult calls.
Identified needs of customers promptly and efficiently.
Worked closely with human resources to support employee management and organizational planning.

Overview

Work History

Manager

Order Processor

Education

High School Diploma -

Timeline

Manager

Order Processor

High School Diploma -

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