Dawn Shue
Palmer,USA
Summary
Accomplished medical professional with extensive experience in patient care, operational management, and training development. Focused on improving team effectiveness and patient outcomes through precise scheduling and triage processes. Proven ability to maintain high standards of cleanliness and organization in clinical settings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Assistant
Capstone Surgical Specialties
Wasilla, Alaska
10.2023 - Current
- Established general surgery division, leading it from concept to operational status.
- Developed and conducted training sessions to enhance team capabilities and improve service delivery.
- Facilitated comprehensive training for coworkers, improving overall skill set.
- Managed surgery scheduling across multiple systems, ensuring efficient appointment scheduling and effective patient triage.
- Proficient in Athena, Epic, and Cerner EHR systems
MEDICAL ASSISTANT
ALYESKA VASCULAR SURGERY
Palmer, Alaska
10.2022 - 10.2023
- Built charts and prepared for clinics efficiently using eClinical EHR system.
- Maintained cleanliness and organization of exam rooms to ensure readiness.
- Assisted as circulator in hybrid cath lab, supporting procedural efficiency.
- Triaged incoming calls to prioritize patient needs effectively.
- Prepared patients for examinations with physician, ensuring smooth workflow.
MEDICAL ASSISTANT
GLACIER SURGICAL ASSOCIATES
Palmer, Alaska
05.2020 - 10.2022
- Greeted and triaged patients to prioritize care and ensure timely service
- Preparing patients for examinations / surgeries
- Scheduling consults / procedures / surgeries along with follow-ups
- Assist provider with in-office procedures
- Efficient with advanced MD EHR system
- Updated and filed medical records according to protocols to maintain accurate patient information
- Performed housekeeping duties to maintain sanitized and organized work environment
SENIOR MEDICAL ASSISTANT / OSHA COMPLIANCE OFFICER
ALASKA CENTER FOR DERMATOLOGY
Anchorage, Alaska
07.2009 - 07.2020
- Triage and greet patients, enhancing patient flow and satisfaction.
- Assist in specimen collection and relay follow-up test results to patients, ensuring clarity and understanding.
- Input patient data accurately and timely into electronic medical records.
- Maintain a sanitized and organized work environment through regular housekeeping duties.
- Support providers with biopsies and excisions in sterile environments as directed.
- Implement medical record filing protocols for paper charts while ensuring detail orientation.
- Serve as OSHA compliance officer, ensuring compliance with office safety regulations to maintain a safe work environment.
STORE MANAGER
HOLIDAY STATION STORES
10.2006 - 06.2009
- Accountable for all aspect of store operations: created, researched, planned, scheduled, and documented safety programs for individual store
- Responsible for proper and appropriate store staffing
- Trained all staff and met customer needs as necessary
- Verified inventory levels and completed ordering processes
- Ensured all items and monies were accounted for by audit and other means
PROJECT MANAGER
KHOTOL SERVICES CORPORATION
09.2005 - 09.2006
- Directed and oversaw the day to day operations of government dining facility
- Ensured all aspects of contract were met; including but not limited to scheduling, inventory, ordering, inspections, security, maintenance, cleaning, budgeting, accounting and training
- Solely responsible for the supervision of 52 staff members and over $100.000 in equipment inventory
FIRST ASSISTANT MANAGER
MCDONALD'S
04.1999 - 09.2005
- Charged with overseeing the proper functioning of all aspects concerning day to day business during shifts
- Responsibilities in all facets of operations within the store including scheduling, training, leading shifts, accounting and customer care
- Demonstrated a strong ability to quickly identify, analyze, and solve problems
- Created and implemented a new employee training program.
Education
MEDICAL ASSISTANT SPECIALIST -
CAREER ACADEMY
11-2008
Skills
- Verbal and written communication
- Technology proficiency
- Loyalty and dedication
- Specimen handling knowledge
- Patient care
- PPE compliance
- Independent and team-oriented work
- Multitasking abilities
Certification
- BLS / CPR Certified
- ALS Certified
References
Available Upon Request
Other Employment History
- Store Manager, Holiday Station Stores, 10/01/06, 06/01/09, Ensured all items and monies were accounted for by audit and other means, Responsible for proper and appropriate store staffing, Confirmed all inventory and ordering was completed, Trained all staff and met customer needs as necessary, Accountable for all aspect of store operations: created, researched, planned, scheduled, and documented safety programs for individual store
- Project Manager, Khotol Services Corporation, 09/01/05, 09/01/06, Directed and oversaw the day to day operations of government dining facility, Ensured all aspects of contract were met; including but not limited to scheduling, inventory, ordering, inspections, security, maintenance, cleaning, budgeting, accounting and training, Solely responsible for the supervision of 52 staff members and over $100,000 in equipment inventory
- First Assistant Manager, McDonald's, 04/01/99, 09/01/05, Charged with overseeing the proper functioning of all aspects concerning day to day business during shifts, Responsibilities in all facets of operations within the store including scheduling, training, leading shifts, accounting and customer care, Demonstrated a strong ability to quickly identify, analyze, and solve problems, Worked with the creation and implementation of new employee training program
Continuing Education
Certified Medical Assistant, Current until 10/2027
Timeline
Medical Assistant
Capstone Surgical Specialties
10.2023 - Current
MEDICAL ASSISTANT
ALYESKA VASCULAR SURGERY
10.2022 - 10.2023
MEDICAL ASSISTANT
GLACIER SURGICAL ASSOCIATES
05.2020 - 10.2022
SENIOR MEDICAL ASSISTANT / OSHA COMPLIANCE OFFICER
ALASKA CENTER FOR DERMATOLOGY
07.2009 - 07.2020
STORE MANAGER
HOLIDAY STATION STORES
10.2006 - 06.2009
PROJECT MANAGER
KHOTOL SERVICES CORPORATION
09.2005 - 09.2006
FIRST ASSISTANT MANAGER
MCDONALD'S
04.1999 - 09.2005
MEDICAL ASSISTANT SPECIALIST -
CAREER ACADEMY