Dawn Shufelt
Stuyvesant
Summary
Results-driven operations management professional with expertise in enhancing customer service. Proven track record in developing effective training materials and mentoring staff to boost team performance. Committed to improving customer satisfaction through strategic initiatives and operational excellence.
Overview
17
17
years of professional experience
Work History
Customer Solutions Team Leader
Ginsberg's Foods
Hudson
04.2016 - Current
- Led daily processes and harmonized team initiatives in food distribution.
- Educated new employees on safety protocols and operational procedures.
- Contributed to creation of training materials for ongoing staff development initiatives.
- Contributed to regular discussions with senior leadership, offering insights on team advancement.
- Contributed to recruitment process by interviewing potential candidates and advising on hiring selections.
- Provided guidance, insight, and mentoring to new employees, equipping them with knowledge of multiple company programs.
- Conducted interviews with candidates and supplied feedback to HR on recruitment choices.
Collections Agent
The Bank of Greene County
Catskill
10.2008 - 04.2016
- Collaborated with clients to effectively manage payment disputes and inquiries.
- Guided clients through available payment options and bank policies related to collections.
- Facilitated payment arrangements with customers to promote on-time debt repayment.
- Formulated repayment strategies aligned with account holders' financial situations and ability to repay.
- Recognized past due accounts and engaged account holders to facilitate payment arrangements.
- Directed daily collections and accounts receivable tasks, crafting comprehensive approaches to optimize collections while reducing aged accounts.
- Engaged in training sessions focused on new technologies utilized by company's collections department
- Demonstrated poise, preserved professionalism, and offered superior service on calls while managing interactions with difficult individuals.
- Assisted delinquent customers with creating tailored strategies for debt repayment.
- Engaged directly with delinquent account holders for effective collection and reconciliation of accounts via approved channels.
Education
High School Diploma -
Hudson High School
Hudson, NY06-1988
Some College (No Degree) - Computer Programming
Columbia Greene Community College
Hudson, NYSkills
- Team building and employee training
- Process optimization and operations management
- Recruitment strategy
- Customer relationship management
- Skill development mentoring
- Customer service operations
- Sales proficiency
- Time-sensitive organization
Accomplishments
Inside sales Rep of the year 2019,2021,2022
Timeline
Customer Solutions Team Leader
Ginsberg's Foods
04.2016 - Current
Collections Agent
The Bank of Greene County
10.2008 - 04.2016
High School Diploma -
Hudson High School
Some College (No Degree) - Computer Programming
Columbia Greene Community College