Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Simon

Dousman,WI

Summary

Dynamic and dedicated professional with a positive attitude and strong multitasking abilities, honed at UW Credit Union. Proven track record in customer service excellence, resolving issues efficiently and enhancing client satisfaction. Quick learner adept at building relationships and fostering loyalty, ensuring a seamless experience for customers.

Overview

2026
2026
years of professional experience

Work History

Cafeteria Worker

UW-Madison
  • Ensured cleanliness of surfaces through regular cleaning.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.

Server

Seven Seas
  • Managed numerous tables concurrently while maintaining high service standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

Mountain Jacks Steakhouse
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Caregiver

Lakeland Church
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Private Nanny

Myself
  • Cultivated robust relationships with parents, ensuring open communication about children's progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Read books to enhance young children's literacy.
  • Developed age-specific, wholesome snack and meal plans.

Sales Associate

Petite Sophistic
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Bank Teller

UW Credit Union
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.

Customer Service Representative

UW Credit Union
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

In-Home Nanny

Care.com Inc
01.2019 - Current
  • Facilitated language development through storytelling and reading sessions.
  • Promoted emotional stability in children by offering reliable and nurturing support.
  • Handled various household responsibilities like laundry, cleaning, and errands.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Enhanced children's cognitive skills by promoting curiosity through hands-on learning activities.

Food Service Worker

Taco Johns
05.1984 - 09.1984
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Education

Bachelor of Science - Early Childhood Care And Education

UW Madison
Madison, WI
05.1992

High School Diploma -

Kettle Moraine High School
Wales, WI
1987

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service

Timeline

In-Home Nanny

Care.com Inc
01.2019 - Current

Food Service Worker

Taco Johns
05.1984 - 09.1984

Bachelor of Science - Early Childhood Care And Education

UW Madison

High School Diploma -

Kettle Moraine High School

Cafeteria Worker

UW-Madison

Server

Seven Seas

Server

Mountain Jacks Steakhouse

Caregiver

Lakeland Church

Private Nanny

Myself

Sales Associate

Petite Sophistic

Bank Teller

UW Credit Union

Customer Service Representative

UW Credit Union

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