Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Dawn Sirls

Hardin

Summary

Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Insurance Agent

WoodmenLife
02.2025 - Current
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

Insurance Agent

Travis Terrell State Farm
05.2024 - 12.2024
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Insurance Agent

Transamerica Life Insurance Company
01.2023 - 08.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Assistant Office Manager

Aspen Dental Management, Inc. (ADMI)
08.2020 - 08.2021
  • Run daily business of a dental practice
  • Discuss treatment plans with patients and help them get financing
  • Perform End of Day reporting
  • Verify insurance and input into system
  • Manage patient accounts
  • Assist dentist when needed
  • Take and process patient payments and insurance payments
  • Manage dental assistants and other dental office staff
  • Resolve patient complaints and questions
  • Explain dental procedures to patients so they can better understand what treatment is needed and why
  • Create urgency in treatment needed
  • Handle patient concerns and expectations
  • Human Resources

Accountant II

Kentucky Dam Village State Park
07.2019 - 07.2020
  • Prepared, examined, or analyzed accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
  • Reported to management regarding the finances of establishment
  • Established tables of accounts and assigned entries to proper accounts
  • Developed, implemented, and modified document recordkeeping and accounting systems, making use of current computer technology
  • Established tables of accounts and assigned entries to proper accounts
  • Maintained and examined the records of government agencies
  • Inputted accounting information into various computer programs
  • Handled daily business of all departments of the park
  • Oversaw accounts payable and receivable
  • Assisted at Golf Pro shop using POS system and Golf Now programs
  • Helped in departments around the park when it was needed

Head Dental Assistant

ASSISTANT OFFICE MANGER DR. BURTON R YOUNG DMD
08.2001 - 12.2018
  • Prepared patient, sterilized/disinfect instruments, set up instrument trays, prepared materials, and assisted dentist during dental procedures.
  • Exposed and mounted dental diagnostic x-rays
  • Recorded treatment information in patient records
  • Assisted dentist in management of medical or dental emergencies
  • Took and recorded medical and dental histories and vital signs of patients
  • Handled daily business from patient payments to insurance payments
  • Verified patient insurance/handled claims and or disputed claims
  • Ordered and monitored dental supplies and equipment inventory
  • Instructed patients on oral hygiene and also post-operative instructions
  • Transmitted information or documents to patients using computer, email, and facsimile machine
  • Performed coronal polishing
  • Performed all duties of a dental assistant

Education

Certified Dental Assistant - Dental

WKCTC
Paducah, KY
05.2001

High school diploma - undefined

05.1998

Skills

  • Extensive knowledge of Easy Dental and Eaglesoft dental software
  • Extensive knowledge of Excel and Microsoft Outlook
  • Knowledge of the POS system
  • Good people skills and communication skills
  • Good work ethic and loyalty
  • Accounting
  • Accounts Receivable
  • Accounts Payable
  • Dental Assisting
  • Financial Report Interpretation
  • General Ledger Accounting
  • Financial Report Writing
  • Office Management
  • Account Reconciliation
  • Infection Control Training
  • Chairside Assisting
  • Auditing
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Medical Records
  • Financial Analysis
  • Medical Coding

Certification

  • Certified Dental Assistant

Additional Information

Certified in Coronal Polishing

Timeline

Insurance Agent

WoodmenLife
02.2025 - Current

Insurance Agent

Travis Terrell State Farm
05.2024 - 12.2024

Insurance Agent

Transamerica Life Insurance Company
01.2023 - 08.2024

Assistant Office Manager

Aspen Dental Management, Inc. (ADMI)
08.2020 - 08.2021

Accountant II

Kentucky Dam Village State Park
07.2019 - 07.2020

Head Dental Assistant

ASSISTANT OFFICE MANGER DR. BURTON R YOUNG DMD
08.2001 - 12.2018

High school diploma - undefined

Certified Dental Assistant - Dental

WKCTC

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