Dawn Skenadore

• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Followed up with patients to reschedule missed appointments.
• Maintained accurate patient records for proper tracking of patient history and treatment.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Executed record filing system to improve document organization and management.

Primary contact for clients to place orders for food & beverage that are received via e-mail, phone, fax, or the online ordering system into the Quest Database.

Verify accuracy of orders and communicates/follow up on any missing orders and/or payment guarantees.

Inputs all after event restocks, handles saving and sending final bills.

Handles client information with highest confidentiality and integrity.

Enters data for sales reports, departmental financial reports, etc.

Prepares and executes daily suites reports, including those for all food & beverage orders.

Exceptional attention to detail, organizational skills, and ability to multitask.

Ability to quickly learn, adapt to changing environment, and manage pressures in a fast paced deadline environment.

Utilize various desktop applications, graphics, and computer software to create and print a variety of materials.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Resolved issues quickly to maintain productivity goals.
• Organized work to meet demanding production goals.
• Inspected final products to assess compliance with quality standards and established tolerances.

• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Cultivated warm relationships with regular customers.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
• Taught staff how to deliver outstanding service to every customer.
• Maintained health and food safety standards at all stages, from storage through delivery.
• Kept guest and work areas clean, organized and sanitized per established standards.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Monitored food inventory and supplies to prevent waste.