Dawn Smith
Des Moines,Iowa
Summary
Driven professional with a track record of enhancing client satisfaction and streamlining billing operations at Mercer Government, North America. Excelled in client support and billing administration, leveraging attention to detail and strong interpersonal skills. Skilled in Oracle iProcurement and WebCAS systems, consistently meeting performance metrics. Proven ability in client relationship building and support inquiry assistance, contributing to positive outcomes and efficient processes.
Overview
10
10
years of professional experience
Work History
Client Support Specialist - Billing
Mercer Government, North America
12.2022 - 06.2024
- Worked with complex client billing models and WebCAS system to process monthly invoices.
- Updated bill codes in client billing models and WebCAS.
- Created new bill codes in client billing models and WebCAS.
- Uploaded SOW's and new contracts into WebCAS system
- Achieved high levels of customer satisfaction, consistently meeting performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
Billing Administrator
Cushman & Wakefield
01.2017 - 12.2022
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments in Oracle iProcurement system
- Processed required documents to set up new vendors in the Oracle iProcurement system
- Assisted vendors with invoice and payment issues
- Assisted Finance teams to ensure high level approvers were set up correctly in the Oracle iProcurement system
- Subject Matter Expert (SME) in the Oracle iProcurement system.
- Created numerous Power Point presentations and lead training sessions for Purchase Order processing in the iProcurement system
Purchasing Agent
Williams Lea
07.2014 - 01.2017
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained complete documentation and records of all purchasing activities.
Education
High School Diploma -
East High School
Des Moines05.1982
Skills
- Attention to detail
- Interpersonal and written communication
- Client Relationship Building
- Empathy and patience
- Support inquiry assistance
Timeline
Client Support Specialist - Billing
Mercer Government, North America
12.2022 - 06.2024
Billing Administrator
Cushman & Wakefield
01.2017 - 12.2022
Purchasing Agent
Williams Lea
07.2014 - 01.2017
High School Diploma -
East High School
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