Hi, I’m
Dawn Smith
Customer Service Associate
Indianapolis,IN
Overview
34
years of professional experience
Work History
Road Ranger, LLCBrazil, IN
Cashier/Customer Service
06.2023 - 09.2023
Job overview
- Provided excellent customer Service during overnight shifts
- Addressing Customer inquiries and ensuring a positive experience
- Managed Cash Handling and processed transactions accurately
- Conducted first and Second weigh ins for Semi trucks ensuring compliance weight regulations
- Maintained cleanliness and organization of the store and truck driver Shower rooms maintaining hygienic standards and satisfaction
- Responsible for washing and stocking shower rooms
Pitney BowesIndianapolis, IN
Mail Sorter
12.2019
Job overview
- Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery
- Operated and maintained mail sorting machines to efficiently process incoming and outgoing mail
- Sorted and organized mail based on specific criteria such as zip codes, addresses, or postal regulations
- Ensured accuracy in sorting by carefully examining each piece of mail for proper classification
- Maintained a high level of productivity by meeting daily quotas for processed mail
- Collaborated with team members to coordinate workflow and ensure smooth operations in the sorting
- Identified damaged or mislabeled packages/mail items during the sorting process and took appropriate actions
- Consistently met tight deadlines without compromising accuracy or quality of sorted mail items
Motel 6 / Studio 6Indianapolis, IN
Front Desk Receptionist/Assistant Manager
05.2016 - 04.2018
Job overview
- Greeted and welcomed guests, providing a positive first impression of the company
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Managed visitor logbook accurately by recording necessary details for security purposes
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Managed front desk operations, including check-in/check-out procedures, reservations, and guest inquiries
- Coordinated with housekeeping department to maintain cleanliness standards throughout the hotel premises
- Conducted regular inspections of rooms and public areas to ensure compliance with quality standards
- Handled guest complaints or issues promptly and effectively, resolving conflicts to ensure customer satisfaction
- Participated in staff meetings to communicate updates on policies, procedures, and upcoming events or promotions
- Increased employee satisfaction by implementing recognition programs and fostering a positive work environment
A Family FriendIndianapolis, IN
Caregiver
02.2015 - 06.2015
Job overview
- Transported clients to scheduled appointments
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and wellbeing
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
Amazon DSPIndianapolis, IN
Amazon Delivery Driver
01.2014 - 09.2014
Job overview
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Reported any vehicle maintenance or repair needs promptly to the appropriate department
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Received multiple commendations from customers for exceptional service
- Maintained a clean driving record throughout employment tenure
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
ONLINE FREELANCERIndianapolis, IN
Janitorial
03.2008 - 01.2010
Job overview
- Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
- Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
- Responded promptly to customer requests for additional cleaning services or special projects
- Followed safety protocols when handling hazardous materials or operating heavy machinery
- Maintained a high level of professionalism while interacting with employees, visitors, and clients
- Demonstrated strong attention to detail in identifying areas that required extra care or attention during the cleaning process
- Served as a point person for resolving any janitorial-related issues raised by employees or tenants
- Demonstrated strong problem-solving skills when addressing unexpected cleaning challenges or emergencies
Family DollarIndianapolis, IN
Customer Service Representative/Key Holder
03.2004 - 08.2007
Job overview
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked
- Processed customer transactions accurately and efficiently using the point-of-sale system
- Managed store operations in the absence of the store manager, ensuring smooth and efficient daily operations
- Trained new sales associates on company policies, procedures, and product knowledge to ensure consistent customer experience
- Maintained accurate inventory records by conducting regular stock checks and reconciling discrepancies
- Collaborated with team members to achieve monthly sales targets and meet individual performance goals
- Handled cash transactions accurately and efficiently while following proper cash handling procedures
- Assisted in receiving shipments, unpacking merchandise, stocking shelves, and maintaining a clean work area
Burger KingHartford, AL
Team Member/Cashier
02.1990 - 06.1991
Job overview
- Prepared and served food and beverages to customers in a timely and efficient manner
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and serving stations
- Collaborated with team members to ensure smooth operation of the food service establishment
- Provided excellent customer service by addressing customer inquiries, concerns, and special requests
- Operated cash registers accurately for order processing and payment handling
- Followed proper food safety procedures to prevent contamination or spoilage of food products
- Maintained a positive attitude and professional demeanor even during challenging situations
Timeline
Cashier/Customer Service
Road Ranger, LLC
06.2023 - 09.2023
Mail Sorter
Pitney Bowes
12.2019
Front Desk Receptionist/Assistant Manager
Motel 6 / Studio 6
05.2016 - 04.2018
Caregiver
A Family Friend
02.2015 - 06.2015
Amazon Delivery Driver
Amazon DSP
01.2014 - 09.2014
Janitorial
ONLINE FREELANCER
03.2008 - 01.2010
Customer Service Representative/Key Holder
Family Dollar
03.2004 - 08.2007
Team Member/Cashier
Burger King
02.1990 - 06.1991
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