Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Dawn Smith

Milwaukie,OR

Summary

Dynamic receptionist with proven expertise at Maple Grove Memory Care, enhancing client satisfaction through exceptional customer relations and efficient appointment scheduling. Skilled in data entry and organization, I streamlined front desk operations, significantly reducing wait times and fostering a welcoming environment for visitors. Strong communicator dedicated to maintaining confidentiality and professionalism.

Welcoming clerical professional with many years of experience in an office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, in person and over the phone.

Overview

28
28
years of professional experience

Work History

Receptionist

Maple Grove Memory Care
07.2024 - 04.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sorted and delivered mail and packages to Co-workers and Residents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Receptionist

Sunnybrook Chiropractic
10.2023 - 01.2024
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Receptionist

Moore & McQuain Attorneys At Law
11.2018 - 10.2023
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Greeted Clients and Customers
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Enhanced visitor experience by providing detailed information and assistance as needed.

Receptionist /Senior Facilities Manager

Ashland Parks and Recreation Department
05.1997 - 07.2009
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Answered multi-line phones.

Education

High School Diploma -

St. Helens High School
St. Helens Oregon
06-1973

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Multi-line Phone System
  • File management

Timeline

Receptionist

Maple Grove Memory Care
07.2024 - 04.2025

Receptionist

Sunnybrook Chiropractic
10.2023 - 01.2024

Receptionist

Moore & McQuain Attorneys At Law
11.2018 - 10.2023

Receptionist /Senior Facilities Manager

Ashland Parks and Recreation Department
05.1997 - 07.2009

High School Diploma -

St. Helens High School

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Dawn Smith