Dawn Smitherman
JACKSONVILLE,AL
Summary
Dynamic leader with a proven track record at Bradshaw and Pitts LLC, enhancing team efficiency and client satisfaction through expert task delegation and exceptional customer service. Skilled in sanitation standards and staff development, I significantly contributed to project success and safety compliance. My dedication to continuous improvement and effective communication has fostered strong relationships and positive outcomes in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Cleaning Crew Supervisor
Bradshaw and Pitts LLC General Contractors
10.2024 - Current
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Contributed to company growth by assisting management in hiring new employees based on skillset compatibility with current team dynamics.
- Optimized team performance by conducting regular evaluations and identifying areas for improvement.
- Coordinated, directed and monitored cleaning staff in New Construction and Reconstruction duties by use of manual and electrically powered tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Motivated crew to exceed customer expectations, resulting in positive feedback from clients and higher overall satisfaction ratings.
Administrative Assistant
Bradshaw and Pitts LLC, General Contractors
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated with external vendors to ensure deliverables met project specifications.
- Created detailed schedules for project milestones to ensure timely completion.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Identified plans and resources required to meet project goals and objectives.
Realtor
ERA King Real Estate
02.2019 - 09.2024
- Analyzed local real estate trends by conducting comprehensive market research.
- Conducted open houses for attracting potential buyers and generating interest.
- Collaborated with other real estate professionals for sharing knowledge and resources.
- Maintained regular communication with clients for building trust and loyalty.
- Facilitated smooth transactions with thorough document preparation and coordination.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
Owner
Phone A Maid
02.2011 - 08.2014
- Developed financial forecasts for informed strategic planning.
- Designed training programs, enhancing skills and enabling employee growth.
- Recognized individual contributions to motivate and inspire teams.
- Monitored cash flow for sustainable operational practices.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Associate of Science - Health Care Management
Penn Foster College
Scottsdale, AZ03-2013
Skills
- Waste disposal
- Sanitation standards
- Chemical handling
- Task delegation
- Employee scheduling
- Customer service-focused
- Vacuuming and sweeping
- Cleaning bathrooms
- Staff training and development
- Health and safety compliance
- Window cleaning
- Dusting furniture
Timeline
Cleaning Crew Supervisor
Bradshaw and Pitts LLC General Contractors
10.2024 - Current
Administrative Assistant
Bradshaw and Pitts LLC, General Contractors
03.2024 - Current
Realtor
ERA King Real Estate
02.2019 - 09.2024
Owner
Phone A Maid
02.2011 - 08.2014
Associate of Science - Health Care Management
Penn Foster College
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