Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Smyth

Tonawanda,NY

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Colvin Cleaners, demonstrating exceptional problem-solving, organizational skills, and a friendly, positive attitude. Successfully recruited and trained teams, significantly improving service delivery and dispute resolution. Actively contributed to staff development at KenTon UFSD, advocating for continuous learning and support staff excellence. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

36
36
years of professional experience

Work History

Teacher Aide

KenTon UFSD
11.2005 - Current
  • Worked as 1:1 Teacher Aide
  • 2nd, 3rd, and 4th Classroom Aide
  • RISE reading program
  • Food Service

Staff Development Center - Support Staff Area Rep.

KenTon UFSD
07.2022 - 06.2023
  • Organize Superintendent Conference Day Programs for Teacher Aides and Monitors.
  • Encourage more members to take workshops - inform support the benefits of taking classes.
  • Recommend new workshops to be offered for support staff.


Manager/Office Accounts Receivable

Colvin Cleaners
01.1989 - 03.1997
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established schedules and monitored employee performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Assisted with month-end closing procedures to ensure timely completion of financial reporting requirements.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Facilitated prompt resolution of invoice queries through proactive communication with clients.

Education

No Degree - Computer Information Systems

Erie Community College
Williamsville, NY

High School Diploma -

Kenmore West Senior High School
Town Of Tonawanda, NY
06.1990

Skills

  • Friendly, Positive Attitude
  • Decision-Making
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Organizational Skills
  • Problem Resolution

Timeline

Staff Development Center - Support Staff Area Rep.

KenTon UFSD
07.2022 - 06.2023

Teacher Aide

KenTon UFSD
11.2005 - Current

Manager/Office Accounts Receivable

Colvin Cleaners
01.1989 - 03.1997

No Degree - Computer Information Systems

Erie Community College

High School Diploma -

Kenmore West Senior High School
Dawn Smyth