Hi, I’m
Dawn Sneed
Menifee,CA
Summary
Collaborative leader with more than 10 years of construction background that is dedicated to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
years of professional experience
Work History
JLL, Jones Lang LaSalle
Property Manager
06.2022 - Current
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
- Provided direct customer service and support for 22 commercial clients in 9 buildings consisting of 1.5 million square feet.
- Digitized tenant and ownership information files in SharePoint and maintained database.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Analyzed and evaluated monthly and quarterly financial statements.
- Administered property-related budgets, reviewed invoices and tracked costs.
Realty Income Corporation
Property Manager, Retail
03.2021 - 06.2022
Job overview
- Effectively manage approximately 700 properties in two states
- Utilize Yardi to gather and update customer information
- Review all lease and property information in SharePoint
- Resolved all issues professionally and in a timely manner
- Worked collaboratively in remote team environment
- Utilized strong interpersonal and communications skills to serve customers
- Ensure invoices are checked for proper coding and accuracy
- Solicited proposals from strategic partner/contractors
- Prepared documents for signature such as permits, Notices of Commencement and other documents to be filed.
- Generate approval letters for alterations, remodels, new construction, and more
- Enter damage claims, contract the repairs, notify all necessary parties, manage timelines, and confirm proper billing
Prologis
Customer Experience Manager, Industrial
03.2019 - 03.2021
Job overview
- Developed and maintained strong relationships with customers prior to and throughout the COVID-19 pandemic.
- Utilized Yardi to gather and update customer information
- Maintained customer interactions and opportunities in SalesForce.
- Monitored building systems, including roofs, structural and mechanical systems.
- Resolved all issues professionally and in a timely manner.
- Utilized strong interpersonal and communications skills to serve customers.
- Worked with maintenance technician and vendors to coordinate timely completion of work and service requests.
- Ensured invoices were checked for proper coding and accuracy.
- Supported Leasing by sharing customer needs or inquiries as it related to needing more space and or making changes to their lease obligations.
- Solicited proposals from approved Prologis contractors.
- Entered damage claims, contracted the repairs, notified affected customers, and confirmed proper billing.
VendorHub
Project Consultant
10.2015 - 05.2019
Job overview
- Collaborated with customers to develop the scope of work and budget for upcoming capital and tenant improvements, restoration from fire, water, or other environmental factors
- Conducted company's vetting processes as new contractors were onboarded
- Solicited bids from contractors that best suit the needs of the customer and project
- Completed project reviews that summarized the scope, budget, and timeline
- Maintained excellent communication with customers and contractors for the duration of projects
- Supervised the contractor's progress to ensure projects were on schedule and within budget
- Presented weekly progress updates to our customers any changes or delays
- Attended industry related events such as tradeshows, golf tournaments, awards, and other networking events
Olive Brand
Account Manager/Consultant
05.2009 - 10.2015
Job overview
- Utilized strong interpersonal and communications skills to serve customers
- Navigated through association websites and portals for leads to assist customers to qualify new clients quickly and effectively
- Created and organized invoices for customer sales using CRM software and apps
- Answered phone calls to assist customers, set introductory meetings and solve potential problems
- Utilized sales techniques to discover prospects and initiate new business sales
- Attended industry related events in an effort to gather new contacts for our clients to market
- Processed and documented customer sales, from initial contact to finalization of sales transactions
- Contributed to the marketing plan, by helping to identify new prospects and opportunities
- Advised customers on the best strategy to highlight their strengths
- Developed long term relationships with customers and prospects to build brand loyalty
- Met with customers in sales territory to understand their business needs and recommend the optimal sales and marketing strategy.
Education
University of Phoenix
Bachelor of Science from Business
Skills
- Communication
- Teamwork
- Problem solving
- Conflict Resolution
- Property Management Systems Knowledge (Yardi voyager, Roof Management, SharePoint)
- Tenant Improvements
- Accounts Payable and Accounts Receivable
- Microsoft Office
- Customer Service
- Leadership
- Project Management
- Construction Project Oversight
- OneDrive
- Microsoft teams
- Salesforce
- Building Systems and Services
- Bid Proposals
- Premium Collection
Timeline
Property Manager
JLL, Jones Lang LaSalle
06.2022 - Current
Property Manager, Retail
Realty Income Corporation
03.2021 - 06.2022
Customer Experience Manager, Industrial
Prologis
03.2019 - 03.2021
Project Consultant
VendorHub
10.2015 - 05.2019
Account Manager/Consultant
Olive Brand
05.2009 - 10.2015
University of Phoenix
Bachelor of Science from Business
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