Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Super Hero Nominee and Sage Nominee 2024
Interests
Timeline
Generic

Dawn Soderstrom

Saint Charles,IL

Summary

To obtain a challenging director or senior leadership position where my creativity, communication skills, crisis management, marketing problem-solving skills, and experience in administration can foster innovation, growth, communication and collaboration with a highly motivated and resilient team.

Conscientious, integrity and business-driven professional with over 20 years of diverse business, marketing, and nursing experience in healthcare administration. Excellent critical thinking, problem solving and leadership skills. Has the innate ability to effectively collaborate with departments and business segments across the enterprise to meet organizational goals and processes and communicate strategies and objectives. Possesses a thorough understanding of medical compliancy standards, policies and procedures. Solid experience training, mentoring, recruiting, marketing, strategic framework development and supporting staff for consistent results. Competent, ethical and compassionate clinician, experience in crisis management who provides excellent care and customer service to a diverse and complex patient population.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

26
26
years of professional experience
3
3
Certification

Work History

Nurse Practitioner

Family Home Health, Palliative and Hospice
01.2022 - Current
  • Initiate palliative program while fostering Hospice program growth through education, marketing, and communication
  • Provide medical support and coordination to palliative care patients and family members, symptom management, and the evaluation of terminal prognosis to the patient, family members, and staff
  • Provide and evaluate care provided based on established hospice and palliative care guidelines and standards
  • Collaborate with a multidisciplinary team of 25
  • Partner with physicians, contracting partners, to develop initiatives to meet established goals
  • Perform patient visits supporting team approach, ensuring symptom management, communicating with family and the patient care team
  • Acts as the attending provider for identified palliative care patients
  • Provides expertise and oversight of pharmacy formulary and medication expenditures
  • Through partnering with the clinical team and review, grow hospice census by 20%
  • Collaborate with the leadership team on current marketing trend

Family Nurse Practitioner, Urgent Care

Fox Valley Adult and Pediatric Urgent Care Clinic
01.2016 - Current
  • Enhanced patient comfort by providing compassionate care and administering medications through IV infusion.
  • Mentored nursing students during clinical rotations, fostering professional growth and development in the next generation of nurse practitioners.
  • Led multidisciplinary team meetings aimed at optimizing patient outcomes through collaborative decision-making processes.

Clinical Team Manager and Field Provider

United Health Care, OPTUM House Calls
01.2015 - Current
  • Lead and manage team of 55 nurse practitioners across 15 states who provide wellness visits to over 4000 patients
  • Evaluate and monitor benchmarks in continuity, HIPAA compliance, quality standards, service, and delivery of care
  • Implement key strategies and budget guidelines to streamline processes and improve services in order to achieve organizational goals
  • Communicate and roll out new project PTPA Bundle resulting in improved employee satisfaction
  • Improved overall team metrics by >50% in 1 year
  • Completion efficiency from 50% to 80%
  • Operational efficiency from 80% to 98%
  • Generational impact on nursing workforce research and Sr
  • Management presentation resulting in organizational change to retention strategies
  • Monthly leadership meeting, add innovative ideas to discussion, utilized by the team, streamlined efficiency of the HouseCall visit, and increased member satisfaction
  • Led quality improvement initiatives, identifying areas for improvement and implementing strategic action plans to address deficiencies.
  • Promoted a culture of continuous learning through professional development opportunities for all team members.
  • Boosted staff morale, promoting a positive work environment through recognition programs and ongoing support.
  • Increased patient satisfaction ratings through attentive listening skills and active engagement in addressing concerns or complaints.
  • Spearheaded recruitment efforts, attracting top talent and expanding the capacity of the clinical team to serve more patients effectively.
  • Streamlined daily operations for increased efficiency with effective scheduling and resource allocation strategies.
  • Enhanced teamwork and collaboration among staff members by implementing regular team meetings and open communication channels.
  • Fostered a culture of accountability by setting clear performance expectations and providing constructive feedback to team members.
  • Implemented evidence-based practices into clinical workflows to improve overall patient outcomes.
  • Developed comprehensive training programs that enhanced staff competency levels in various clinical procedures.
  • Reduced turnover rates by actively addressing employee concerns and implementing targeted retention strategies.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Hospice Nurse Practitioner

Delnor Community Hospital
01.2015 - 01.2018
  • Managed pain effectively by closely monitoring symptoms and adjusting medications accordingly.
  • Improved patient comfort by providing compassionate end-of-life care and symptom management.
  • Coordinated with physicians to adjust medications as needed for optimal palliative care outcomes.
  • Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.

Psychiatric Nurse Practitioner

Instep Behavioral Health
09.2016 - 10.2017
  • Coordinated and conducted individual and family counseling sessions to identify potential solutions to decrease emotional turmoil.
  • Increased patient satisfaction by establishing a warm therapeutic environment that fostered open communication and trust.
  • Implemented evidence-based interventions tailored to individual patient needs, contributing to positive therapeutic outcomes.
  • Streamlined documentation processes, ensuring timely completion of medical records and improving overall efficiency within the practice.
  • Enhanced interdisciplinary collaboration by participating in regular team meetings to discuss patient progress and adjust treatment strategies as needed.

Nursing Instructor, Educator

Lewis University
08.2011 - 01.2014
  • Collaborated with fellow instructors to devise effective teaching strategies, resulting in increased student satisfaction.
  • Participated in ongoing professional development opportunities, staying current with best practices in nursing education and ensuring high-quality instruction.
  • Contributed educational and clinical expertise to help optimize training courses and boost student learning.
  • Provided timely feedback on assignments and exams, helping students identify strengths and areas for growth.
  • Maintained strong relationships with clinical partners, securing high-quality placements for students during their practicum experiences.
  • Monitored progress of each student and provided formal evaluation upon completion of clinical placements.

RN BSN, Director Outpatient Infusion Center

Delnor Community Hospital
09.1999 - 01.2013
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

Hospital Director

Woodland Psychiatric Hospital
01.2000 - 01.2005
  • Enhanced public relations efforts by representing the hospital at community events and engaging with media to promote positive news stories and accomplishments.
  • Managed financial resources effectively, maintaining a balanced budget and ensuring adequate funding for essential services.
  • Marketed hospital to prospective customers and community by identifying and attending relevant local and regional events.
  • Evaluated performance metrics regularly, adjusting strategies as needed to ensure continuous improvement in service delivery outcomes.
  • Streamlined hospital operations by conducting regular audits and identifying areas for process improvement.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Education

MBA - honors

Capella University
Minneapolis, MN
01.2023

Master of Science - Nursing Practice

Lewis University
Romeoville, IL
05-2013

Masters in science - Family Nurse Practitioner, Honors

Lewis University
Romeoville, IL
01.2013

Bachelor of Science - Nursing

Lewis University
Romeoville, IL
01.2008

Skills

  • Strategic Planning
  • Project Coordination
  • Strategic Marketing Planning
  • Service Excellence
  • Research & Analysis
  • Effective Organizational Skills
  • Clinical Management
  • Quality Control Management
  • Strategic Networking Skills
  • Continuous Process Evaluation
  • Workforce Education
  • Effective Presentation Delivery
  • Curriculum Development
  • Lead Supervisory Training
  • Professional Growth Ideation
  • Interprofessional collaboration

Accomplishments

  • Volunteered 20 hours per month at Lazarus House and Valleybrook to provide medical services for homeless individuals.

Affiliations

  • AANP
  • GAPNA
  • INS
  • OCN

Certification

  • Family Nurse Practitioner Certification (FNP-C) - American Nurses Credentialing Center.

Super Hero Nominee and Sage Nominee 2024

Two members credited me for saving their lives

Sage nominated for volunteering and serving my community

Interests

  • Enjoy participating in walking our dogs and biking for overall physical and mental well-being
  • Community Cleanup
  • Volunteer Work

Timeline

Nurse Practitioner

Family Home Health, Palliative and Hospice
01.2022 - Current

Psychiatric Nurse Practitioner

Instep Behavioral Health
09.2016 - 10.2017

Family Nurse Practitioner, Urgent Care

Fox Valley Adult and Pediatric Urgent Care Clinic
01.2016 - Current

Clinical Team Manager and Field Provider

United Health Care, OPTUM House Calls
01.2015 - Current

Hospice Nurse Practitioner

Delnor Community Hospital
01.2015 - 01.2018

Nursing Instructor, Educator

Lewis University
08.2011 - 01.2014

Hospital Director

Woodland Psychiatric Hospital
01.2000 - 01.2005

RN BSN, Director Outpatient Infusion Center

Delnor Community Hospital
09.1999 - 01.2013

MBA - honors

Capella University

Master of Science - Nursing Practice

Lewis University

Masters in science - Family Nurse Practitioner, Honors

Lewis University

Bachelor of Science - Nursing

Lewis University
Dawn Soderstrom